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Contact Us


For all enquiries, please contact us at [email protected] or use our chat facility.

European Commission's Online Dispute Resolution

There is a new online platform for dispute resolution at

Media Enquiries

Media enquiries relating to can be made to [email protected]

Please note, we are unable to sell the following products:

Season tickets
Cycle reservations
Sleeper cabins (we sell seated sleepers)
Tickets in exchange for warrants Tickets including admission
Privilege tickets for Railway Staff
Rail station car parking
Cycle storage at stations