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Coronavirus Travel Info

Coronavirus Travel Info

Can you travel another way? Help keep trains clear for those who really need them.

If you must travel, when planning your journey by train please follow this guidance:

  1. Plan ahead and buy your ticket in advance online

    Avoid buying your ticket at the station on the day. Some train operators will not allow you to travel without a reservation.

  2. Use e-tickets on your phone for contactless travel

    Avoid touching ticket machines or queuing. Digital tickets are available on for most major UK routes.

  3. Travel during off-peak hours if you can

  4. Check times before you travel

    Timetables may change as services begin returning to normal

  5. Please wear a face covering if you can

  6. Carry hand sanitiser and wash your hands before and after travelling

Refund Info

If you have already booked a journey on, and will no longer be travelling, please contact us at [email protected]

Due to the high volume of emails we are receiving, & our own reduced staffing levels, there may be a significant delay in us getting back to you. Please bear with us - the wellbeing of our team and our customers is our top priority, and we will deal with every request for support.

Will I get a refund if I decide not to travel?

We are now able to refund Anytime/ Off Peak (flexible) tickets AND Advance (non-refundable) tickets for future journeys up until 31st May, booked before 0700 on Monday 23 March 2020. If your booking contains Advance fares, the refund must be applied for before travel.

Please note that if you have booked ToD (Ticket on Departure) tickets and collected/ printed the tickets from a self service ticket machine or ticket desk at the station, you will need to return the tickets to us before a refund can be obtained. Our support team will let you know how to do this.

For all refund applications, kindly note that you must submit a claim within 56 days of the original travel date AND return any printed ToD (Ticket on Departure) tickets to us before we can process your claim.