Birmingham New Street station
Station Street
Birmingham
West Midlands
B2 4QA
Birmingham New Street Station can be found on Station Street in Birmingham as shown on the map, and is operated by Network Rail.
Read on for more information about the facilities and help available at Birmingham New Street Rail Station, connections for onwards travel, and live arrivals and departures information.
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In the heart of Birmingham lies one of the UK’s most bustling and well-connected train stations – Birmingham New Street. Known for its impressive architecture following extensive renovation, it serves as a central hub for commuters, tourists, and locals alike. Whether you're traveling for business or leisure, New Street Station offers an array of facilities and amenities to make your journey as smooth as possible.
Birmingham New Street is open and ready to cater to all of your travel needs. The ticket office operates extensive hours, opening from 5:15 AM to 11 PM on weekdays and 8 AM to 11 PM on Sundays, ensuring you can purchase or collect your tickets at a time that suits you. Remember to bring your online purchase collection codes to use the available ticket machines. Accessibility is a top priority, with step-free access throughout the station, elevators and escalators serving all platforms, and dedicated staff available for assistance. However, note that accessible ticket machines are not available.
If you're in need of some refreshments or a shopping fix, you’re in luck. With a variety of food and drink outlets ranging from Costa Coffee to M&S Food and The Pasty Shop, you won't go hungry. For those looking to stay connected, public Wi-Fi is available across the station, making it easy for you to work or catch up on your favorite shows while waiting. There's also CCTV coverage providing enhanced security throughout the premise.
Travel tip: Check out the First-Class Lounge for a more comfortable waiting experience if you hold the appropriate ticket.
Ready to explore beyond Birmingham? New Street's strategic location offers myriad transport links to let you do just that. Taxis can be picked up from Navigation Street, while nearby bus stops on Smallbrook Queensway and Hill Street provide plentiful options to get you where you need to go. Most buses are wheelchair accessible, ensuring a seamless journey for everyone. Additionally, the Midland Metro tram network, easily accessible from the station, offers a swift way to get around the city.
If flying's on your itinerary, there's a regular train service to Birmingham International Airport, just a brief 10-15 minute ride away. With these connections, whether taking a quick hop to the airport or exploring local sites, onward travel from Birmingham New Street Station is straightforward and convenient.
Looking to continue your journey from Birmingham New Street to exciting destinations? Popular spots such as London Euston, Coventry, and Manchester Piccadilly are just a train ride away. For closer adventures, visit Bournville to tour the famous Cadbury chocolate factory or head over to University (Birmingham) to explore its beautiful campus.
Consider adding destinations like Birmingham International, Leicester, or Wolverhampton to your list for more travel inspirations.
Birmingham New Street Station acts not only as a gateway to Birmingham but also as a springboard to the rest of the UK. Whether you’re planning a daily commute, a weekend getaway, or the start of a grand adventure, this station has the facilities and connections to get you there effortlessly. Dive into the rich cultural tapestry and vibrant energy of Birmingham, or venture further afield knowing you've got a reliable home base at Birmingham New Street. Happy travels!
| Ticket Office | |||||
|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||
| Ticket machines | Yes | ||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||
| Accessible ticket machines | No | ||||
| Induction loop | Yes | ||||
| Smartcards | |||||
| Smartcards issued at this station | No | ||||
| Smartcard validators | No | ||||
| Information available from staff | Yes - from help point Yes - from information point Yes - from ticket office | ||
|---|---|---|---|
| Customer information | DepartureScreens ArrivalScreens Announcements | ||
| Staff help available |
| ||
| Customer help points | Yes | ||
| Customer services notes | Luggage received from terminated trains at Birmingham New Street only | ||
| Luggage storage | Yes | ||
| Lost property |
Excess Baggage Company | ||
| CCTV at the station | Yes |
| Station Accessibility | |||
|---|---|---|---|
| Step-free access | Step free access is available throughout the whole station. The footpath to the new entrance from Hill St is now step free, and there is level access from the drop off point. All platforms have lifts and escalators | ||
| Ticket barriers and gates | Yes | ||
| Accessible ticket machines | No | ||
| Induction loop | Yes | ||
| Ramp for train access | Yes | ||
| Accessible Toilets | Yes | ||
| Waiting rooms | There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating | ||
| Seating area | No | ||
| Wheelchairs available | Yes | ||
| Getting to and from the station | |||
| Accessible taxis here | No | ||
| Impaired mobility set down/pick-up point | Yes Assistance is available to and from platforms, though we can help more effectively if you call us in advance on 0121 654 2528 (Mon-Fri 10:00-18:00) or outside these times 0121 654 4243. Alternatively, please contact Passenger Assist of the relevant train operator:
| ||
| Accessible spaces | None | ||
| Accessible car park equipment | No | ||
| Staff Help | |||
| Staff help available |
| ||
| Customer Help Points and Meeting Point | Yes | ||
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. | ||
| Toilets | Yes Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between:
|
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | Yes Female toilets,Male toilets |
| Waiting rooms | There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating |
|---|---|
| Seating area | No |
| 1st Class Lounge | Yes |
| Short Stay Car Park | |||||||
|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking (UK) Limited | ||||||
| Car Parking Availability |
| ||||||
| Spaces | 38 | ||||||
| Accessible spaces | 0 | ||||||
| Accessible car park equipment | No | ||||||
| Car park CCTV | Yes | ||||||
| Parking charges | Free car parking available | ||||||
| Refreshment Facilities | Available Food & drink available throughout the station. Rehydration and water refill points are available throughout the station. |
|---|---|
| ATM Machine | Available ATM machines are located on the paid concourse |
| Shops | Available
|
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | Available |
| Bicycle Storage | |
|---|---|
| Spaces | 58 If you want to take your bicycle on the train, please check with the relevant train operator beforehand www.nationalrail.co.uk/cyclists |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | Yes |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
| Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). |
| There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214. |
| For details of the Midland Metro (tram network) visit: https://westmidlandsmetro.com/ |
| Regular train service to Birmingham International. 10 - 15 minute journey |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Redditch | West Midlands Trains | 19:33 | 8 | 19:38 |
| from Hereford | West Midlands Trains | 19:37 | 11B | 19:41 |
| from Chester | Transport for Wales | 19:32 | 2A | On time |
| from Stansted Airport | CrossCountry | 19:39 | 12 | On time |
| from Lichfield Trent Valley | West Midlands Trains | 19:42 | 10 | On time |
| from Birmingham International | West Midlands Trains | 19:39 | 6B | On time |
| from Rugby | West Midlands Trains | 19:45 | 4 | On time |
| from Cardiff Central | CrossCountry | 19:45 | 8A | On time |
| from Rugeley Trent Valley | West Midlands Trains | 19:42 | 5A | On time |
| from Shrewsbury | West Midlands Trains | 19:51 | 4C | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to Lichfield Trent Valley | West Midlands Trains | 19:36 | 8 | 19:39 |
| to Birmingham International | Transport for Wales | 19:39 | 2A | On time |
| to Redditch | West Midlands Trains | 19:45 | 10 | On time |
| to Rugeley Trent Valley | West Midlands Trains | 19:45 | 6B | On time |
| to Nottingham | CrossCountry | 19:49 | 8A | On time |
| to Birmingham International | West Midlands Trains | 19:50 | 5A | On time |