Canterbury West station
Station Road West
Canterbury
Kent
CT2 8AN
Canterbury West Station can be found on Station Road West in Canterbury as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at Canterbury West Rail Station, connections for onwards travel, and live arrivals and departures information.
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Welcome to Canterbury West, a charming train station set in the historic city of Canterbury. This vibrant hub connects you to various destinations in the United Kingdom, offering a perfect blend of modern amenities and cultural heritage. Whether you're heading for a business trip or a leisurely journey, Canterbury West station is designed to ensure your travel is smooth and comfortable.
Canterbury West is equipped with a comprehensive ticket system including a staffed ticket office open from 06:15 to 19:30 on weekdays and Saturdays, while operating reduced hours on Sundays. For your convenience, ticket machines are available for both purchase and collection, and these include accessible options ensuring everyone can get their journey underway with ease. Additionally, smartcard options and validations are provided at the station.
If you require help navigating the station, assistance is available from 05:00 until late into the night, with staff ready to aid you in accessing platforms and boarding trains. For those who need it, step-free access is provided to all platforms, along with the availability of ramps and accessible toilets.
Your experience at Canterbury West is enhanced by customer support services that include information points, departure screens, and station announcements to keep you informed. Although there's no waiting room office, seating areas are available for your comfort. Secure station accreditation highlights the station's dedication to customer safety, underpinned by a CCTV system throughout.
Transport connections extend beyond rail, with a taxi rank conveniently situated at the station entrance. Rail replacement services are coordinated at the station forecourt, and bicycle hire is readily accessible via Brompton Dock. The station also offers a downloadable onward travel map for planning further journeys.
Canterbury West provides an ideal starting point for exploring various destinations such as London St Pancras International and Ashford International. You can also travel further afield to places like Brighton or dive into the fascinating towns of Ramsgate and Broadstairs.
Refreshment facilities, including a coffee shop and vending machines, cater to your cravings, though unfortunately, there are no ATMs or shops available on-site. Parking is managed by APCOA, offering 112 spaces with an off-peak evening rate starting at £1.50. Whether you're visiting or commuting, Canterbury West invites you to enjoy its streamlined services and connectivity.
In conclusion, Canterbury West is more than a transit point; it's your portal to discovering the charm and allure of the UK. With strategic travel links and a plethora of amenities, it beckons travelers seeking efficient and enjoyable journeys. Remember to book your tickets in advance to ensure a serene start to your rail adventure through this historical corridor.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes two within concourse. | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | Yes | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | This station has Secure station accreditation - For more information contact 0345 322 7021 | ||||||
| Luggage storage | No | ||||||
| Lost property | None | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||||
|---|---|---|---|---|---|---|---|
| Step-free access | Step free access is available throughout the whole station. Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs. | ||||||
| Ticket barriers and gates | Yes | ||||||
| Accessible ticket machines | Yes two within concourse. | ||||||
| Induction loop | Yes | ||||||
| Ramp for train access | Yes | ||||||
| Accessible Toilets | Yes | ||||||
| Waiting rooms | There is no waiting room office at Canterbury West | ||||||
| Seating area | Yes | ||||||
| Wheelchairs available | Yes | ||||||
| Getting to and from the station | |||||||
| Accessible taxis here | No | ||||||
| Impaired mobility set down/pick-up point | Yes | ||||||
| Accessible spaces | 4 | ||||||
| Accessible car park equipment | No | ||||||
| Staff Help | |||||||
| Staff help available |
| ||||||
| Customer Help Points and Meeting Point | Yes | ||||||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. | ||||||
| Toilets | Yes Platform 1 - Available during staffing hours |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | Yes Only available when staff present |
| Waiting rooms | There is no waiting room office at Canterbury West |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking | ||||||||||||||||||||
| Car Parking Availability |
| ||||||||||||||||||||
| Spaces | 112 | ||||||||||||||||||||
| Accessible spaces | 4 | ||||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||||
| Car park CCTV | Yes | ||||||||||||||||||||
| Parking charges |
| ||||||||||||||||||||
| Refreshment Facilities | Available Coffee shop and Selecta vending machine |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 134 You may leave your cycle in the rack provided however you do so at your own risk. downside platform - London end |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | Available Brompton Dock0208 232 3931www.bromptondock.co.uk |
Station forecourt |
There is a taxi rank at the front of the station. |
Information to plan your onward journey is available in a printable format here |
Available Brompton Dock0208 232 3931www.bromptondock.co.uk |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Ramsgate | Southeastern | 05:59 | 1 | On time |
| from Margate | Southeastern | 06:13 | 1 | On time |
| from Minster | Southeastern | 06:30 | 1 | On time |
| from Margate | Southeastern | 06:48 | 1 | On time |
| from Ashford International | Southeastern | 06:52 | 2 | On time |
| from Ramsgate | Southeastern | 07:06 | - | On time |
| from Margate | Southeastern | 07:18 | - | On time |
| from Ramsgate | Southeastern | 07:32 | - | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London Charing Cross | Southeastern | 06:00 | 1 | On time |
| to London St Pancras (Intl) | Southeastern | 06:14 | 1 | On time |
| to London Victoria | Southeastern | 06:31 | 1 | On time |
| to London St Pancras (Intl) | Southeastern | 06:49 | 1 | On time |
| to Margate | Southeastern | 06:53 | 2 | On time |
| to London Charing Cross | Southeastern | 07:07 | - | On time |
| to London St Pancras (Intl) | Southeastern | 07:19 | - | On time |
| to London Charing Cross | Southeastern | 07:33 | - | On time |