Cheltenham Spa station
Queens Road
Cheltenham
Gloucestershire
GL51 8NP
Cheltenham Spa Station can be found on Queens Road in Cheltenham as shown on the map, and is operated by Great Western Railway.
Read on for more information about the facilities and help available at Cheltenham Spa Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the heart of Gloucestershire, Cheltenham Spa train station stands as a bustling hub, seamlessly connecting travelers to various destinations across the UK. Whether you're embarking on a journey to the vibrant streets of London Paddington or the historic charm of Bath Spa, Cheltenham Spa station offers an array of facilities to ensure a convenient and pleasant travel experience.
Cheltenham Spa is equipped with a robust ticketing service, featuring both manned ticket offices and machines for purchasing and collecting tickets with ease. The ticket office is open from 06:15 to 20:15 on weekdays, slightly altering times over the weekend. Furthermore, smartcards can be issued at this station, though they lack on-site validators.
Accessibility is made a priority at this station, with step-free access to platforms via ramps, and there are provisions for customers needing extra assistance with a dedicated help point. For those carrying heavy luggage, it's important to note that there isn’t a luggage storage facility available. However, customer service staff are on hand from 05:00 to 01:00 daily to assist whenever needed.
Parking is handled by APCOA Parking, offering 286 spaces, 17 of which are wheelchair-accessible. Though the car park is monitored, it doesn't feature CCTV. The rates are reasonable and include a variety of payment plans to suit different needs. Meanwhile, cyclists can benefit from 134 cycle storage spaces and hire services offered by Compass Holidays.
Cheltenham Spa station serves as a critical intersection for various modes of transport besides trains, easing the transition from rail to other transport forms. In case of rail service disruptions, a replacement service is available just in front of the station. Taxis are conveniently stationed at the entrance, though an accessible taxi requires a staff member's help to arrange.
For avid cyclists, bike hire is operational on the platform, offering excellent routes and experiences through Compass Holidays. While those keen on exploring surroundings can access local bus services, with comprehensive onwards travel information available to download in a printable format.
Cheltenham Spa provides excellent connectivity for those seeking inspiration for their next adventure. From here, popular train routes include travels to vibrant cities such as London Paddington, or head north to bustling Birmingham New Street. Holidaymakers can venture towards the idyllic Bath Spa, or those with a bit of wanderlust can enjoy the diverse culture of Cardiff Central. Even destinations like Bristol Temple Meads and Gloucester are easily reached from this well-connected station.
With its convenient location and extensive facilities, Cheltenham Spa train station is more than just a departure point—it's a starting line for countless journeys, each filled with potential and promise. Whether you’re a seasoned commuter or a first-time visitor, this station ensures a smooth start to your travel experience. So why wait? Plan your visit, book your tickets, and step into your next adventure from Cheltenham Spa station, where every journey begins with comfort and convenience.
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | No |
Information available from staff | Yes - from help point | ||
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Customer information | DepartureScreens Announcements | ||
Staff help available |
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Customer help points | Yes | ||
Customer services notes | Please visit GWR Help & Support. Or contact our social media team @gwrhelp. | ||
Luggage storage | No | ||
Lost property | None | ||
CCTV at the station | Yes |
Station Accessibility | |||||||
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Step-free access | Step free access is available in parts of this station. Step free Category B2 station - step free access available to both platforms via steep ramps to each platform. | ||||||
Ticket barriers and gates | Yes | ||||||
Accessible ticket machines | Yes | ||||||
Induction loop | Yes | ||||||
Ramp for train access | Yes | ||||||
Accessible Toilets | No | ||||||
Waiting rooms |
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Seating area | Yes | ||||||
Wheelchairs available | Yes | ||||||
Getting to and from the station | |||||||
Accessible taxis here | No | ||||||
Impaired mobility set down/pick-up point | Yes Set- Down / Pick up Points are available at the station entrance.Assisted Travel meeting point - Customer Service office main Concourse. Please notify a member of staff. | ||||||
Accessible spaces | 17 | ||||||
Accessible car park equipment | True Accessible ticket machine in the car park. | ||||||
Staff Help | |||||||
Staff help available |
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Customer Help Points and Meeting Point | Yes | ||||||
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Toilets | Yes The toilets are located on the Entrance Level. The National key toilets are operated by a RADAR key. The RADAR key is available from station staff upon request. |
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Accessible Toilets | No |
Baby Changing | Yes |
Waiting rooms |
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Seating area | Yes | ||||||
1st Class Lounge | No |
Station Car Park | |||||||||||||||||
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Operator | APCOA Parking (UK) Limited | ||||||||||||||||
Car Parking Availability |
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Spaces | 286 | ||||||||||||||||
Accessible spaces | 17 | ||||||||||||||||
Accessible car park equipment | Yes | ||||||||||||||||
Car park CCTV | No | ||||||||||||||||
Parking charges |
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Refreshment Facilities | Available |
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ATM Machine | No |
Shops | No |
Currency Exchange | No |
Pay Phones | Yes |
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Public Wi-Fi | Available Connect to "GWR Free Station WiFi" |
Bicycle Storage | |
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Spaces | 134 Please note: cycles can be carried on our trains free of charge restrictions apply find out more here Platform 1 and car park |
Type of Storage | Stands, |
Sheltered | Yes |
CCTV | Yes |
Bicycle Hire | |
Cycle Hire Information | Available Compass Holidayscompass-holidays.com01242 250 642located on platform |
Front of the station - what3words ///ground.shuts.input |
Taxi rank is available at the station entrance if you require an accessible taxi please approach a member of staff. |
Information to plan your onward journey is available in a printable format here |
Available Compass Holidayscompass-holidays.com01242 250 642located on platform |
Arriving from | Train | Arrival Time | Platform | Status |
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from Paignton | CrossCountry | 17:38 | 2 | 17:59 This train has been delayed by a fault on a train |
from Edinburgh | CrossCountry | 17:50 | 1 | 18:12 This train has been delayed by a problem currently under investigation |
from Cardiff Central | CrossCountry | 17:58 | 2 | 18:17 This train has been delayed by a fault on a train |
from Plymouth | CrossCountry | 18:12 | 2 | On time |
from Nottingham | CrossCountry | 18:18 | - | Cancelled This train has been cancelled because of a shortage of train conductors |
from Cheltenham Spa | Great Western Railway | 18:24 | 1 | - |
from Cardiff Central | Transport for Wales | 18:27 | 2 | On time |
from Manchester Piccadilly | CrossCountry | 18:29 | 1 | 18:34 |
from London Paddington | Great Western Railway | 18:31 | 2 | On time |
Going to | Train | Departure Time | Platform | Status |
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to Manchester Piccadilly | CrossCountry | 17:40 | 2 | 18:00 This train has been delayed by a fault on a train |
to Plymouth | CrossCountry | 17:52 | 1 | 18:13 This train has been delayed by a problem currently under investigation |
to London Paddington | Great Western Railway | 17:59 | 1 | On time |
to Nottingham | CrossCountry | 17:59 | 2 | 18:18 This train has been delayed by a fault on a train |
to Leeds | CrossCountry | 18:15 | 2 | On time |
to Cardiff Central | CrossCountry | 18:19 | - | Cancelled This train has been cancelled because of a shortage of train conductors |
to Bristol Temple Meads | Great Western Railway | 18:25 | 1 | On time |
to Bristol Temple Meads | CrossCountry | 18:31 | 1 | 18:35 |