This websites requires JavaScript to work. It looks like your browser doesn't support JavaScript, or has it turned off. Please try again with JavaScript support.

About Custom House (Elizabeth line) (CUS) Train Station

Station managed by: Elizabeth line

Custom House station
Victoria Dock Road
Canning Town
London
E16 1DR

Custom House (Elizabeth line) Station can be found on Victoria Dock Road in Canning Town as shown on the map, and is operated by Elizabeth line.

Read on for more information about the facilities and help available at Custom House (Elizabeth line) Rail Station, connections for onwards travel, and live arrivals and departures information.

Ready to book your travel to Custom House (Elizabeth line)? Search here to find the best journey for you, and save big with our FairSplits - we give you our Cheapest Split Ticket Price Guarantee*

Everything you need to know about Custom House (Elizabeth line) Station

Discovering Custom House (Elizabeth line) Train Station

Custom House (Elizabeth line) station is a modern, efficient transport hub situated in the lively atmosphere of east London. Its connections and features make it an ideal starting point for exploring the city's vibrant culture or commuting with ease. Whether you're a first-time visitor or a frequent traveller, knowing what this station offers can greatly enhance your experience as you journey around the capital.

Facilities and Amenities

This station offers a broad array of amenities catering to convenience and accessibility. Though there isn't a ticket office, ticket machines are available. These machines support the collection of tickets purchased online and are fully accessible to all customers. You'll find an induction loop and several help points to ensure you have all the support you need, with departure screens and announcements to keep you informed. Step-free access is available throughout the entire station, ensuring an inclusive travel experience.

While Custom House station lacks a waiting room or first-class lounge, covered seating areas on platforms A and B provide comfort while waiting for your train. The station is well-equipped with accessible toilets located within the ticket hall. It's worth noting that the station doesn't have luggage storage facilities or shops, so be sure to come prepared for your journey.

Transport Links

Custom House station integrates seamlessly with London's extensive public transport network, offering diverse onward travel options. Transport for London buses operate from outside the station, allowing easy connections to various parts of the city. The London Underground, along with the Docklands Light Railway (DLR), is accessible, ensuring quick transfers to other lines. For those flying, services to Heathrow Terminals 2, 3, 4, and 5 run from the station, making your airport transfer hassle-free.

Travel Inspiration from Custom House

Embark on journeys to various must-see locations directly from Custom House station. You might fancy a trip to the bustling heart of London with trains to Tottenham Court Road or London Liverpool Street. For those after a taste of modernity, head to Canary Wharf, or explore the fusion of history and innovation at Bond Street. With numerous travel options, including trains to Heathrow Terminals 2 and 3, Custom House station is a gateway to all that London offers.

Embrace the Journey

Whether your journey is for business, pleasure, or simply exploring the endless wonders of London, Custom House (Elizabeth line) station provides all the essentials for a smooth and enjoyable experience. Its straightforward accessibility options and comprehensive transport links position it as a pivotal player in London's transport landscape. Now's the time to plan your adventures and make the most of what this station and the Elizabeth line have to offer!

Custom House (Elizabeth line) Station details & facilities

Ticket Office
Ticket Office Opening hoursThere is no ticket office at Custom House (Elizabeth line), but ticket machines are available to collect tickets from.
Ticket machinesYes
Collect tickets bought onlineYes

Collect tickets at the ticket machine

Accessible ticket machinesYes

An accessible ticket machine is located within the stations entrance.

Induction loopYes
Smartcards
Smartcards issued at this stationNo
Smartcard validatorsNo
Information available from staff

Yes - from help point

Yes - from information point

Customer information

DepartureScreens

Announcements

Staff help available
Customer help pointsYes
Customer services notes

Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Luggage storageNo
Lost property

TfL Lost property

CCTV at the stationYes
Station Accessibility
Step-free access

Step free access is available throughout the whole station.

  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available if required.
  • Accessible seating is available on platforms A and B.
  • Wheelchairs available from first to last train.
Ticket barriers and gatesYes
Accessible ticket machinesYes

An accessible ticket machine is located within the stations entrance.

Induction loopYes
Ramp for train accessYes
Accessible ToiletsYes
Waiting roomsThere is no waiting room office at Custom House (Elizabeth line)
Seating areaYes

Covered seating available on platform A & B

Wheelchairs availableYes
Getting to and from the station
Accessible taxis hereNo
Impaired mobility set down/pick-up pointNo
Accessible spacesNone
Accessible car park equipmentNo
Staff Help
Staff help available
Customer Help Points and Meeting PointYes
Helpline

We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail

ToiletsYes

An accessible toilet is located in the ticket hall on the paid side of the ticket barrier. This toilet is operated without a radar key.

Accessible ToiletsYes
Baby ChangingNo
Waiting roomsThere is no waiting room office at Custom House (Elizabeth line)
Seating areaYes

Covered seating available on platform A & B

1st Class LoungeNo
Refreshment FacilitiesNo
ATM MachineNo
ShopsNo
Currency ExchangeNo
Pay PhonesNo
Public Wi-FiAvailable
Bicycle Storage
Spaces0

Note that these are Council-owned cycle stands, located outside the front of the station.

Located next to Bus Stop D on Victoria Dock Road / Custom House Station

Type of StorageStands,
ShelteredNo
CCTVNo
Bicycle Hire
Cycle Hire InformationThere are no cycle hire facilities at this station

Transport Links to and from Custom House (Elizabeth line) Station

All you need to know about Custom House (Elizabeth line)'s links with other modes of transport, including local bus services, taxis, care hire & more

Transport for London Buses operate from outside the station.Information to plan your onward journey is available below.

London Underground services; Docklands Light Railway (DLR). For more details www.tfl.gov.uk

Services running to Heathrow Terminal 2&3, 4 and 5 running from this station.

Live Departures and arrivals from Custom House (Elizabeth line) Station

Want to check the latest departures and arrivals into Custom House (Elizabeth line) station? Find live information for the next trains departing and arriving at the station below.