Folkestone West station
Station Approach
off Shorncliffe Road
Folkestone
Kent
CT20 3PA
Folkestone West Station can be found on Station Approach in off Shorncliffe Road as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at Folkestone West Rail Station, connections for onwards travel, and live arrivals and departures information.
Ready to book your travel to Folkestone West? Search here to find the best journey for you, and save big with our FairSplits - we give you our Cheapest Split Ticket Price Guarantee*
Nestled in the historic town of Folkestone, Folkestone West Train Station serves as a vibrant gateway to both the stunning Kentish coastline and the gardens of England. Offering a mix of modern amenities and traditional charm, this station ensures a smooth journey whether you're a daily commuter or an adventurous traveler seeking new destinations.
Folkestone West Train Station offers a range of facilities to ease your journey. For ticket purchases, there's a ticket office open during weekday and Saturday mornings. Outside these hours, the station provides ticket machines for your convenience, and tickets purchased online can also be collected at these machines. Accessibility is a key priority at Folkestone West, with step-free access to both platforms, although interchange between platforms requires a navigation via steep roads.
Supporting its passengers with various needs, the station offers accessible ticket machines located beside the entrance to platform 1, as well as an induction loop for those who require hearing assistance. For travelers requiring extra help, staff assistance is available during specified hours, and there are help points throughout the station.
While luggage storage isn't available, the station is secured with CCTV. Additional comforts include accessible toilets and baby changing facilities, albeit available only when staff are present. Refreshment facilities include a coffee kiosk to grab a quick pick-me-up during your travels. Plenty of bicycle storage is available, with sheltered spaces ensuring your bike stays dry.
Folkestone West Station offers robust transportation links, making it easy to continue your journey. Rail replacement services are stationed at platform 2, and with a click, you can find printable information for planning your onward journey by bus. Although there are no cycle hire facilities or available car rentals directly at the station, you can easily find taxis to navigate through Folkestone and beyond.
The station is ideally located, providing direct train services to various popular destinations. Whether you’re setting your sights on the capital with a train from Folkestone West to London St Pancras International or exploring more locally on a scenic ride to Dover Priory, the options are plentiful. The fast trains to Ashford International make international commuting a breeze, linking you to Eurostar services. If you fancy a visit to the historic city of Canterbury, hop on a train to Canterbury West and enjoy the sights.
Looking further afield? Consider heading to the bustling waterfront of Brighton, or even the scenic beaches of Broadstairs. Each destination is seamlessly connected to Folkestone West, making travel both convenient and delightful.
Folkestone West is a hub in its own right, offering every traveler an opportunity to craft unique and memorable adventures across the UK. Whether you're catching a high-speed train to the heart of London or meandering to the coastal jewels of Kent, Folkestone West serves as your perfect starting point. Ready to explore? Pack your bags, secure your tickets, and let your adventure begin from this charming station.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes by entrance to platform 1 | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | No | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | 0345 322 7021 | ||||||
| Luggage storage | No | ||||||
| Lost property | Southeastern Customer Services | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||
|---|---|---|---|---|---|
| Step-free access | Step free access is available in parts of this station. Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step Free access to Platform 1 via main entrance off Shorncliffe Road. Step free access to platform 2 via side entrance off Station Road. Step access between platforms via station subway. Step free Interchange between platforms via steep roads is in excess of 500 metres. | ||||
| Ticket barriers and gates | No | ||||
| Accessible ticket machines | Yes by entrance to platform 1 | ||||
| Induction loop | Yes | ||||
| Ramp for train access | Yes | ||||
| Accessible Toilets | Yes | ||||
| Waiting rooms | There is no waiting room office at Folkestone West | ||||
| Seating area | Yes | ||||
| Wheelchairs available | No | ||||
| Getting to and from the station | |||||
| Accessible taxis here | No | ||||
| Impaired mobility set down/pick-up point | Yes | ||||
| Accessible spaces | 12 | ||||
| Accessible car park equipment | No | ||||
| Staff Help | |||||
| Staff help available |
| ||||
| Customer Help Points and Meeting Point | Yes | ||||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. | ||||
| Toilets | Yes Platform 1- Available during staffing hours |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | Yes Only available when staff present |
| Waiting rooms | There is no waiting room office at Folkestone West |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking | ||||||||||||||||||
| Car Parking Availability |
| ||||||||||||||||||
| Spaces | 215 | ||||||||||||||||||
| Accessible spaces | 12 | ||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||
| Car park CCTV | Yes | ||||||||||||||||||
| Parking charges |
| ||||||||||||||||||
| Refreshment Facilities | Available Coffee kiosk |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 38 You may leave your cycle in the rack provided however you do so at your own risk. |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
| Station Road, platform 2 side of the station (what 3 words: stood.behaving.asks) |
| Information to plan your onward journey is available in a printable format here |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Sandwich | Southeastern | 07:30 | 1 | On time |
| from Dover Priory | Southeastern | 07:34 | 1 | On time |
| from London St Pancras (Intl) | Southeastern | 07:59 | 2 | On time |
| from Faversham | Southeastern | 08:00 | 1 | On time |
| from London Cannon Street | Southeastern | 08:12 | 2 | On time |
| from Sandwich | Southeastern | 08:34 | 1 | On time |
| from London Charing Cross | Southeastern | 08:49 | 2 | On time |
| from London St Pancras (Intl) | Southeastern | 08:59 | - | On time |
| from Dover Priory | Southeastern | 09:00 | - | On time |
| from Faversham | Southeastern | 09:04 | - | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London St Pancras (Intl) | Southeastern | 07:31 | 1 | On time |
| to London Charing Cross | Southeastern | 07:35 | 1 | On time |
| to Dover Priory | Southeastern | 08:00 | 2 | On time |
| to London St Pancras (Intl) | Southeastern | 08:01 | 1 | On time |
| to Ramsgate | Southeastern | 08:12 | 2 | On time |
| to London Charing Cross | Southeastern | 08:35 | 1 | On time |
| to Dover Priory | Southeastern | 08:49 | 2 | On time |
| to Ramsgate | Southeastern | 09:00 | - | On time |
| to London St Pancras (Intl) | Southeastern | 09:01 | - | On time |
| to London Charing Cross | Southeastern | 09:05 | - | On time |