Hayes station
Station Approach
Hayes
Greater London
BR2 7EN
Hayes (Kent) Station can be found on Station Approach in Hayes as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at Hayes (Kent) Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the vibrant landscape of Kent, Hayes Station is more than just a point of departure and arrival. It's a hub packed with the amenities and services that make your journey smooth and straightforward. Whether you're a commuter navigating through the week or planning a leisurely trip, the facilities at Hayes (Kent) have got you covered in more ways than one.
At Hayes Station, ticket purchasing is straightforward, with a ticket office open during the week and on Saturdays, complemented by ticket machines and accessible facilities in the booking hall. If you're planning to collect tickets bought online, this is easily done at the station's machines. Furthermore, for those using smartcards, Hayes Station supports both issuance and validation. On the security front, the station boasts full CCTV coverage and has received Secure station accreditation.
The station provides a help point, with staff assistance available during business hours from Monday to Saturday. Although there is no provision for luggage storage, accessible toilets and essential seating are available, contributing to a comfortable travel environment. Step-free access partial facilities ensure a good degree of ease for those who might need it, with specific ramps strategically located with accessibility in mind.
When it comes to travel sustainability, Hayes makes strides with cycle storage facilities available. Although there are no cycle hire services, the station's 20 cycle spaces are sheltered, keeping your bike safe from the elements. Refreshment amenities are also at hand with a coffee shop and vending machines, although cash facilities are not present.
For those continuing their journey, Hayes (Kent) provides convenient links to other modes of transport. A crucial rail replacement bus service ensures continuity in travel, located nearby at Bus Stop B. Information for planning onward journeys via bus services is also conveniently available in a printable format, catering to those heading further afield.
For those exploring the greater London area, Hayes (Kent) offers a multitude of destinations. Among the most popular are routes to key travel hubs such as London Bridge and London Charing Cross, alongside connections to more niche locations like Lewisham and Elmers End. For convenience, use these direct routes for a stress-free commute or an exciting getaway to the capital's heart.
Whether you're headed to the bustling streets of London's central district or planning a getaway into Kent's scenic countryside, Hayes (Kent) train station stands ready to embark you on your journey. Its comprehensive amenities and seamless connectivity make it a station where every traveler feels prepared and supported.
Remember, for the best deals and updates on your rail travel needs, consider the ample opportunities for ticket collections and validations at Hayes. So, when you're planning your next journey, whether routine or special occasion, make Hayes (Kent) station your chosen starting point with all the support you require in place.
| Ticket Office | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||||
| Ticket machines | Yes | ||||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||||
| Accessible ticket machines | Yes booking hall | ||||||||
| Induction loop | Yes | ||||||||
| Smartcards | |||||||||
| Smartcards issued at this station | Yes | ||||||||
| Smartcard validators | Yes | ||||||||
| Information available from staff | Yes - from help point | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||||
| Staff help available |
| ||||||||
| Customer help points | Yes | ||||||||
| Customer services notes | This station has Secure station accreditation - For more information contact 0345 322 7021 | ||||||||
| Luggage storage | No | ||||||||
| Lost property | Southeastern Customer Services | ||||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||
|---|---|---|---|---|---|
| Step-free access | Step free access is available in parts of this station. Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Short ramp access from car park to station entrance. Step free access to these terminal platform from station entrance via short steep ramp. | ||||
| Ticket barriers and gates | No | ||||
| Accessible ticket machines | Yes booking hall | ||||
| Induction loop | Yes | ||||
| Ramp for train access | Yes | ||||
| Accessible Toilets | Yes | ||||
| Waiting rooms | There is no waiting room office at Hayes (Kent) | ||||
| Seating area | Yes | ||||
| Wheelchairs available | No | ||||
| Getting to and from the station | |||||
| Accessible taxis here | No | ||||
| Impaired mobility set down/pick-up point | No | ||||
| Accessible spaces | 6 | ||||
| Accessible car park equipment | No | ||||
| Staff Help | |||||
| Staff help available |
| ||||
| Customer Help Points and Meeting Point | Yes | ||||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. | ||||
| Toilets | Yes Booking Hall - Available during staffing hours |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at Hayes (Kent) |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking | ||||||||||||||||||||
| Car Parking Availability |
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| Spaces | 117 | ||||||||||||||||||||
| Accessible spaces | 6 | ||||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||||
| Car park CCTV | Yes | ||||||||||||||||||||
| Parking charges |
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| Refreshment Facilities | Available Coffee shop and Selecta vending machine |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | No |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 20 You may leave your cycle in the rack provided however you do so at your own risk. on platform island |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Bus stop B, near "The Baby Rack" shop |
Information to plan your onward journey is available in a printable format here |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from London Charing Cross | Southeastern | 18:03 | 2 | 18:05 |
| from London Charing Cross | Southeastern | 18:25 | 1 | On time |
| from London Charing Cross | Southeastern | 18:33 | 2 | On time |
| from London Charing Cross | Southeastern | 18:55 | 1 | On time |
| from London Charing Cross | Southeastern | 19:03 | 2 | 19:06 This train has been delayed by a speed restriction over defective track |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London Charing Cross | Southeastern | 18:02 | 1 | 18:04 |
| to London Charing Cross | Southeastern | 18:14 | 2 | On time |
| to London Charing Cross | Southeastern | 18:32 | 1 | On time |
| to London Charing Cross | Southeastern | 18:44 | 2 | On time |
| to London Charing Cross | Southeastern | 19:02 | 1 | On time |