London Fenchurch Street station
Fenchurch Place
London
EC3M 4AJ
London Fenchurch Street Station can be found on Fenchurch Place in London as shown on the map, and is operated by c2c.
Read on for more information about the facilities and help available at London Fenchurch Street Rail Station, connections for onwards travel, and live arrivals and departures information.
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At the heart of the bustling City of London, Fenchurch Street Station offers a gateway to the bustling metropolis and key destinations across Essex. While it might be one of the smallest train terminals in London, don't let its size fool you. This station is a hub of activity, providing essential services to thousands of commuters and travelers each day. Whether you're a seasoned commuter or a first-time visitor, this guide will help you navigate the plethora of amenities and travel options waiting for you at Fenchurch Street Station.
When it comes to ticketing, Fenchurch Street Station is well-equipped. The ticket office is open from 06:15 to 20:30 on weekdays, slightly adjusting its hours during weekends. Modern ticket machines and the ability to collect tickets purchased online add to the seamless experience for travelers. The station caters to differently-abled passengers with features such as step-free access from the main entrance, accessible toilets, ramp access to trains, and induction loops. Additionally, staff is available at information points to assist with inquiries or travel-related issues.
Although fairly compact, Fenchurch Street Station boasts a surprising selection of amenities. Travelers can grab a coffee or enjoy a meal at the available refreshment facilities. A range of shops and even currency exchange services can be found within the station, ensuring all your travel needs are covered. For those who require internet access during transit, unfortunately, public Wi-Fi is not available at this station. Nevertheless, pay phones are available for traditional communication means.
Fenchurch Street Station offers various onward travel options. Taxi ranks are conveniently situated outside the main entrance, while several local bus services, including rail replacement options, are within easy reach. Tube enthusiasts can access the Circle and District Lines from Tower Hill or the Metropolitan Line from Aldgate, both just a stone's throw away from the station. Those jetting off to international destinations can easily reach London City Airport via the Docklands Light Railway from Tower Gateway.
Explore a range of destinations from London Fenchurch Street with direct trains to charming Essex locations. For a seaside retreat, consider heading to Southend Central or Leigh-On-Sea. Those interested in local attractions might prefer a short ride to Upminster or visit the bustling markets near Barking. With reliable service, discover destinations like Benfleet and Grays at your leisure.
As an integral part of London's extensive transport network, Fenchurch Street Station embraces its role in providing efficient and user-friendly services. Whether you're traveling for business or leisure, the amenities, accessibility, and connections offered make it a pivotal point for any travel itinerary. With a wide range of destinations just a train ride away, this station is your touchstone for exploring exciting adventures both within London and beyond. Before you set forth, remember to check your travel times and consider purchasing your tickets in advance for the best deals.
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | No | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from information point | ||||||
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Customer information | DepartureScreens ArrivalScreens Announcements | ||||||
Staff help available | |||||||
Customer help points | Yes | ||||||
Customer services notes | Staffed Information Point on main concourse. Alternatively Customer Services may be contacted as follows: Mondays - Fridays, between 08:00 - 20:00 Saturday - Sunday, between 09:00 - 16:00 Public Holidays, between 09:00 - 16:00 Closed on Christmas Day and Boxing Day Tel: 0345 744 4422 (option 3, followed by option 3) Email: contact@c2crail.net | ||||||
Luggage storage | No | ||||||
Lost property |
Operated by c2c | ||||||
CCTV at the station | Yes |
Station Accessibility | |
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Step-free access | Step free access is available in parts of this station. The main entrance is the only entrance that has step free access. There is a lift to take you from the entrance to the station concourse and platform levels. Please note there is no step free access from the Coopers Road entrance to the station. |
Ticket barriers and gates | Yes |
Accessible ticket machines | Yes |
Induction loop | Yes |
Ramp for train access | Yes |
Accessible Toilets | Yes |
Waiting rooms | There is no waiting room office at London Fenchurch Street |
Seating area | No |
Wheelchairs available | Yes |
Getting to and from the station | |
Accessible taxis here | No |
Impaired mobility set down/pick-up point | Yes Assistance is available to and from platforms. You can request this from the customer information point staff on the concourse, at the main entrance where the mobility set down / pick up point is located as well as the station help points by the lifts at the main entrance. |
Accessible spaces | None |
Accessible car park equipment | No |
Staff Help | |
Staff help available | |
Customer Help Points and Meeting Point | Yes |
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Toilets | Yes The toilets are located by the lifts at the left hand side of the Main Entrance to the station. The National key toilets are located by the lifts at the left hand side of the Main Entrance to the station. These toilets can be accessed using a RADAR key or by requesting assistance (using the Station Help Point next to the disabled toilet). |
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Accessible Toilets | Yes |
Baby Changing | Yes |
Waiting rooms | There is no waiting room office at London Fenchurch Street |
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Seating area | No |
1st Class Lounge | No |
Refreshment Facilities | Available Coffee shop, public house/bar, food outlet (Seating available) |
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ATM Machine | Available Located on main concourse |
Shops | Available Wide range of shops |
Currency Exchange | Available |
Pay Phones | Yes |
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Public Wi-Fi | No |
Bicycle Storage | |
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Spaces | 0 Cycle storage is available within a short distance of the station on Mark Lane and Crutched Friars |
Type of Storage | |
Sheltered | No |
CCTV | Yes |
Bicycle Hire | |
Cycle Hire Information | Available Santander Cycles - Crosswall - 33 spaces Santander Cycles - Tower Gardens - 22 spaces |
The Taxi rank is immediately outside the main entrance on Fenchurch Street. |
Rail replacement buses will stop outside HSBC on Fenchurch Street. Aldgate Bus Station. Details of the buses serving Fenchurch Street and Aldgate area, and the Bus Stops they are using is available here |
London Underground (Circle Line and District Line) at Tower Hill - 200m from the Tower Hill exit London Underground (Metropolitan Line, Circle Line) at Aldgate - 300m from Fenchurch Place exit. Docklands Light Railway at Tower Gateway - 300m from the Tower Hill exit. |
London City Airport - Docklands Light Railway from Tower Gateway |
Available Santander Cycles - Crosswall - 33 spaces Santander Cycles - Tower Gardens - 22 spaces |
Arriving from | Train | Arrival Time | Platform | Status |
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Going to | Train | Departure Time | Platform | Status |
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