Maidstone East station
Station Road
Maidstone
Kent
ME14 1QN
Maidstone East Station can be found on Station Road in Maidstone as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at Maidstone East Rail Station, connections for onwards travel, and live arrivals and departures information.
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Imagine embarking on a journey through the historic heart of Kent, with its rolling hills and quaint villages. Maidstone East Station is your gateway to this adventure. Whether you're a daily commuter, planning a leisurely weekend trip, or considering a day out to explore the charming locales of the area, Maidstone East provides an array of services to meet your travel needs. Let's take a closer look at what you can expect when travelling through Maidstone East.
The station is equipped with a comprehensive ticketing service, featuring a ticket office open from early morning till night on weekdays and weekends. This ensures that you can purchase your tickets or collect those bought online at your convenience. Maidstone East also provides accessible ticket machines, an induction loop for those with hearing impairments, and smartcard issuance for streamlined travel.
For passenger convenience, the station offers step-free access, ensuring ease of navigation for everyone. Although luggage storage facilities are currently unavailable, travelers can benefit from amenities such as heated waiting rooms and accessible toilets on Platform 1 during staffing hours. Safety is paramount, and CCTV coverage throughout ensures peace of mind for travelers.
Once at Maidstone East, your onward journey is seamless with various transport connections available. For those relying on bus services, the rail replacement bus stop is conveniently located on Week Street. Taxi services are a stone's throw away at the Platform 1 exit, offering direct access to the surrounding areas. If you need more detailed journey planning for bus routes, printable resources can be found to guide your travel.
From the bustling streets of London Victoria to the picturesque settings of Maidstone East to West Malling, travel enthusiasts have captivating routes to explore via train. You can plan visits to the iconic London Bridge or delve into the rich history of Canterbury West. Trips to Ashford International can open opportunities for international travel, while explorations within Kent through destinations like Bearsted, Snodland, and East Malling offer a serene escape.
For those interested in further-reaching connections, services to Stratford International put you within a stone's throw of some of the UK's major transport hubs.
In summary, Maidstone East Station stands out as a pivotal transport hub for both local and long-distance journeys. Its extensive amenities cater to a wide range of passenger needs, ensuring a smooth travel experience. Whether you're beginning a local adventure or embarking on a journey to distant shores, Maidstone East is the perfect starting point. With an easy-to-navigate layout and friendly staff, it makes your rail travel both convenient and relaxing. So why wait? Start planning your journey from Maidstone East Station today and discover the many wonders Kent and beyond have to offer!
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes platform 1 | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | No | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | 0345 322 7021 | ||||||
| Luggage storage | No | ||||||
| Lost property | Southeastern Customer Services | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||||
|---|---|---|---|---|---|---|---|
| Step-free access | Step free access is available in parts of this station. Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 1 for services towards London from the main side entrance. Step free access to platform 2 for services away from London. Step free access to platform 3, terminal platform, for services towards London. There is step free interchange via road and steep paths in excess of 200 metres. From the Ticket office the step free access to all platforms is via the station forecourt. | ||||||
| Ticket barriers and gates | No | ||||||
| Accessible ticket machines | Yes platform 1 | ||||||
| Induction loop | Yes | ||||||
| Ramp for train access | Yes | ||||||
| Accessible Toilets | Yes | ||||||
| Waiting rooms | Heated waiting Rooms on the platforms only available when staff are present | ||||||
| Seating area | Yes | ||||||
| Wheelchairs available | Yes | ||||||
| Getting to and from the station | |||||||
| Accessible taxis here | No | ||||||
| Impaired mobility set down/pick-up point | No | ||||||
| Accessible spaces | 6 | ||||||
| Accessible car park equipment | No | ||||||
| Staff Help | |||||||
| Staff help available |
| ||||||
| Customer Help Points and Meeting Point | Yes | ||||||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) by station staff is available nearly all the time trains are running (See staffing times). There are on train staff able to offer assistance on and off all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the office on platform 1 or if on platform 2/3 you can use the Help Point to get the staff's attention. Outside of Station staffing times, either wait on the platform and get the on train staffs attention or use the Help Points located on the platforms. | ||||||
| Toilets | Yes Platform 1 - Available during staffing hours |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | Yes Platform 1- Available during staffing hours |
| Waiting rooms | Heated waiting Rooms on the platforms only available when staff are present |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking | ||||||||||||||||||||
| Car Parking Availability |
| ||||||||||||||||||||
| Spaces | 524 | ||||||||||||||||||||
| Accessible spaces | 6 | ||||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||||
| Car park CCTV | Yes | ||||||||||||||||||||
| Parking charges |
| ||||||||||||||||||||
| Refreshment Facilities | Available Coffee shop |
|---|---|
| ATM Machine | No |
| Shops | Available newspapers |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 40 You may leave your cycle in the rack provided however you do so at your own risk. Platform 1 and Platform 2/3 |
| Type of Storage | Stands, |
| Sheltered | No |
| CCTV | Yes |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Bus stop N on Week St (what 3 words: grapes.drift.sang). |
Platform 1 exit |
Information to plan your onward journey is available in a printable format here |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from London Victoria | Southeastern | 16:21 | 2 | 16:28 This train has been delayed by a problem with line-side equipment |
| from Ashford International | Southeastern | 16:26 | 1 | On time |
| from London Charing Cross | Southeastern | 16:30 | 3 | 16:35 |
| from London Victoria | Southeastern | 16:59 | 2 | On time |
| from Ashford International | Southeastern | 16:58 | 1 | On time |
| from London Victoria | Southeastern | 17:25 | 2 | On time |
| from Ashford International | Southeastern | 17:26 | 1 | On time |
| from London Charing Cross | Southeastern | 17:34 | 3 | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London Charing Cross | Southeastern | 16:14 | 1 | On time |
| to Ashford International | Southeastern | 16:23 | 2 | 16:29 This train has been delayed by a problem with line-side equipment |
| to London Victoria | Southeastern | 16:27 | 1 | On time |
| to Ashford International | Southeastern | 17:00 | 2 | On time |
| to London Victoria | Southeastern | 17:02 | 1 | On time |
| to London Charing Cross | Southeastern | 17:14 | 3 | On time |
| to Ashford International | Southeastern | 17:26 | 2 | On time |
| to London Victoria | Southeastern | 17:27 | 1 | On time |