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About Maidstone West (MDW) Train Station

Station managed by: Southeastern

Maidstone West station
Station Approach
off The Broadway
Maidstone
Kent
ME16 8RJ

Maidstone West Station can be found on Station Approach in off The Broadway as shown on the map, and is operated by Southeastern.

Read on for more information about the facilities and help available at Maidstone West Rail Station, connections for onwards travel, and live arrivals and departures information.

Ready to book your travel to Maidstone West? Search here to find the best journey for you, and save big with our FairSplits - we give you our Cheapest Split Ticket Price Guarantee*

Everything you need to know about Maidstone West Station

Welcome to Maidstone West Train Station

Maidstone West Station serves as a key point of connectivity in the heart of Kent, offering travelers easy access to regional and national rail services. Whether you're commuting for work, embarking on a leisurely trip, or simply exploring the countryside, Maidstone West provides a convenient starting point. In this article, we'll explore the station's facilities, accessibility features, and the diverse range of destinations you can reach from here.

Facilities and Amenities

Maidstone West Station ensures a comfortable experience for all passengers with a range of essential facilities. The ticket office is open Monday to Saturday, providing assistance and ticket purchases during peak hours. For those who prefer self-service options, ticket machines are available, equipped with accessibility features, making it easier for everyone to collect tickets for journeys bought online.

Passengers requiring assistance can access help points staffed throughout the day from 04:30 to 23:10. The station has comprehensive passenger information systems through both screens and announcements. While there is no waiting room, sufficient seating areas are available. Toilets, including accessible options, are located on platform 2 and are open during staffing hours.

Car parking is managed by APCOA Parking, with 54 spaces available and parking charges varying to accommodate a range of needs from daily to annual options. Cyclists can also avail the bicycle storage facilities with space for up to 44 bikes on platform 2. Refreshment facilities include a coffee shop and vending machine, while an ATM ensures you’re never caught short for cash.

Travel Connections

Maidstone West Station is well-connected with various transport options to help you seamlessly reach your destination. For those needing to continue their journey by bus, a replacement bus service is accessible from the station approach. Taxi services can also be conveniently accessed from the approach road. For further planning on your journey, downloadable and printable information is available online, detailing local bus routes and connections.

Destinations from Maidstone West

From tranquil escapes to bustling urban centers, a plethora of destinations await you with trains departing from Maidstone West. Want a taste of the city? {Trains from Maidstone West to London St Pancras International} whip you into the vibrant capital, also making stops such as [London Bridge](https://www.nationalrail.co.uk). For more local journeys, head to nearby [Paddock Wood](https://www.nationalrail.co.uk) or [Strood](https://www.nationalrail.co.uk). Experience historic charm with a trip to [Canterbury West](https://www.nationalrail.co.uk) or relax by the riverside at [Wateringbury](https://www.nationalrail.co.uk).

The station is a gateway to an array of destinations like [Gillingham](https://www.nationalrail.co.uk) in Kent and picturesque [Tunbridge Wells](https://www.nationalrail.co.uk), offering plenty of leisure and business travel opportunities right from your doorstep.

Final Thoughts

Maidstone West Train Station stands out as a hub of efficient travel, ensuring passengers can journey comfortably and conveniently. From robust station facilities to an impressive range of travel connections, it serves as a vital link in the UK’s railway network. Whether you're heading to the city, exploring rural landscapes, or visiting family and friends, Maidstone West ensures you’ll get where you need to with ease. Remember, booking your tickets online not only speeds up your journey but often saves you money, too, so be sure to plan ahead and take advantage of the efficient services this station offers.

Maidstone West Station details & facilities

Ticket Office
Ticket Office Opening hours
Monday to Friday: 06:15 to 12:50
Saturday: 06:10 to 12:50
Sunday:
Ticket machines Yes
Collect tickets bought online Yes

Collect tickets at the ticket machine

Accessible ticket machines Yes

booking hall

Induction loop Yes
Smartcards
Smartcards issued at this station Yes
Smartcard validators No
Information available from staff

Yes - from help point

Customer information

DepartureScreens

Announcements

Staff help available
Monday to Sunday: 04:30 to 23:10
Customer help points Yes
Customer services notes

0345 322 7021

Luggage storage No
Lost property

Southeastern Customer Services

CCTV at the station Yes
Station Accessibility
Step-free access

Step free access is available in parts of this station.

Category B3. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details -Step free access to platform 2 for services towards Paddock Wood from side entrance to platform. .Staff assistance required to access platform for services to Strood (involves using a crossing to cross the railway tracks). There is no step free access to Platform 1 except via the foot crossing. Stepped access to platform 1 via footbridge. Step free access to booking hall, but only stepped access to both platforms from the booking hall.

Ticket barriers and gates No
Accessible ticket machines Yes

booking hall

Induction loop Yes
Ramp for train access Yes
Accessible Toilets Yes
Waiting rooms There is no waiting room office at Maidstone West
Seating area Yes
Wheelchairs available Yes
Getting to and from the station
Accessible taxis here No
Impaired mobility set down/pick-up point No
Accessible spaces 2
Accessible car park equipment No
Staff Help
Staff help available
Monday to Sunday: 04:30 to 23:10
Customer Help Points and Meeting Point Yes
Helpline

Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the office on platform 2.

Toilets Yes

On platform 2- Available during staffing hours

Accessible Toilets Yes
Baby Changing No
Waiting rooms There is no waiting room office at Maidstone West
Seating area Yes
1st Class Lounge No
Station Car Park
Operator APCOA Parking
Car Parking Availability
Monday to Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Spaces 54
Accessible spaces 2
Accessible car park equipment No
Car park CCTV Yes
Parking charges
Note <p>From 1st June - new off peak evening rate (after 18:00) - £1.50</p>
Daily £7.00
Annual £1,158.00
Sunday £3.50
Weekly £29.80
Monthly £112.30
Off_peak £6.30
Saturday £5.30
Six_monthly £669.00
Three_monthly £334.20
Refreshment Facilities Available

Coffee shop and Selecta vending machine

ATM Machine Available
Shops No
Currency Exchange No
Pay Phones Yes
Public Wi-Fi No
Bicycle Storage
Spaces 44

You may leave your cycle in the rack provided however you do so at your own risk.

Platform 2

Type of Storage Stands,
Sheltered Yes
CCTV No
Bicycle Hire
Cycle Hire Information There are no cycle hire facilities at this station

Transport Links to and from Maidstone West Station

All you need to know about Maidstone West's links with other modes of transport, including local bus services, taxis, care hire & more

Replacement bus stop in station approach.

in approach road

Information to plan your onward journey is available in a printable format here

Live Departures and arrivals from Maidstone West Station

Want to check the latest departures and arrivals into Maidstone West station? Find live information for the next trains departing and arriving at the station below.

Arriving from Train Arrival Time Platform Status
from Paddock Wood Southeastern 15:24 1 On time
from Strood Southeastern 15:27 2 On time
from Paddock Wood Southeastern 15:54 1 On time
from Strood Southeastern 15:58 2 On time
from Strood Southeastern 16:27 - On time
from Tonbridge Southeastern 16:31 - On time
from Paddock Wood Southeastern 16:54 - On time
from Strood Southeastern 16:58 - On time
Going to Train Departure Time Platform Status
to Strood Southeastern 15:25 1 On time
to Tonbridge Southeastern 15:28 2 On time
to Strood Southeastern 15:55 1 On time
to Paddock Wood Southeastern 16:00 2 On time
to Tonbridge Southeastern 16:28 - On time
to Strood Southeastern 16:32 - On time
to Strood Southeastern 16:55 - On time
to Paddock Wood Southeastern 17:00 - On time