Metrocentre station
Gateshead Metro Centre
Gateshead
Tyne & Wear
NE11 9GA
MetroCentre Station can be found on Gateshead Metro Centre in Gateshead as shown on the map, and is operated by Northern.
Read on for more information about the facilities and help available at MetroCentre Rail Station, connections for onwards travel, and live arrivals and departures information.
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If you're planning to explore the breathtaking beauty of North East England or simply need a smooth travel solution, MetroCentre train station could be your perfect starting point. Conveniently located in Gateshead, just southwest of Newcastle upon Tyne, this station is adjacent to the vast MetroCentre shopping complex. Whether you're embarking on a short day trip or a long journey, MetroCentre station ensures an effortless travel experience despite its lack of certain facilities.
When it comes to purchasing tickets at the MetroCentre station, although there isn't a ticket office, you can easily purchase your tickets online and collect them from the available machines. These machines are fully accessible and include induction loops for those with hearing impairments.
While there are no waiting rooms, toilets, refreshment facilities, or luggage storage services at MetroCentre, the station does offer step-free access throughout. Boarding ramps are available for those who need them, promising an inclusive environment for everyone. Despite the absence of on-site staff, assistance can be provided by contacting the helpful service helpline. Consider making use of customer help points, found on platforms, when needed.
For your onward journey, MetroCentre links seamlessly with other modes of transport. Taxis are accessible via services like the Northern Rail Cab4You portal. However, please be aware that while bus services frequently pass through the surrounding area, there are none directly adjacent to the station. It makes sense to have local bus information handy, especially the Busline helpline at 0871 200 2233, to plan your route if a bus is your preferred mode of transport. Should your commute require a replacement rail service, these are conveniently located at the bus stop in front of the station itself.
Whether you are a travel enthusiast or commuting for work, MetroCentre station is a hub for several exciting destinations. The train journey from MetroCentre to Newcastle is short and takes you right into the heart of a vibrant city. If you have more time, why not venture further to Carlisle for its rich history?
For those in the mood for coastal charm, consider heading to Sunderland, or step back in time in Durham with its ancient cathedrals. Other fascinating destinations include Morpeth and Hexham, offering both scenic landscapes and bustling cultural spots. Click the links to access train schedules, and consider booking your tickets in advance for a hassle-free journey.
MetroCentre train station stands out for its unique location next to one of Europe's largest shopping centres, offering travelers an ideal mix of retail therapy before or after their train journey. Though minimalist in facilities, MetroCentre's extensive rail connections and committed passenger assistance services make it a strategic point for journeys across the region. Ensure a smoother trip by planning ahead, especially where onward transport links are needed, and enjoy the convenience this station provides.
Next time you're setting off on a new adventure or commuting through the UK, remember MetroCentre station as a gateway to remarkable experiences across North East England. Safe travels!
| Ticket Office | |
|---|---|
| Ticket Office Opening hours | There is no ticket office at MetroCentre, but ticket machines are available to collect tickets from. |
| Ticket machines | Yes |
| Collect tickets bought online | Yes Collect tickets at the ticket machine |
| Accessible ticket machines | Yes |
| Induction loop | Yes |
| Smartcards | |
| Smartcards issued at this station | No |
| Smartcard validators | No |
| Information available from staff | If the station is not staffed please use our helpline 08002006060 | ||
|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||
| Staff help available | There is no staff help available at MetroCentre | ||
| Customer help points | Yes | ||
| Customer services notes | 08002006060 | ||
| Luggage storage | No | ||
| Lost property |
None | ||
| CCTV at the station | No |
| Station Accessibility | |
|---|---|
| Step-free access | Step free access is available throughout the whole station.
Access via lifts that operate whilst ever services are operating through the station. To find our more about travelling around this station, please see the 360 map click here |
| Ticket barriers and gates | No |
| Accessible ticket machines | Yes |
| Induction loop | Yes |
| Ramp for train access | Yes |
| Accessible Toilets | No |
| Waiting rooms | There is no waiting room office at MetroCentre |
| Seating area | No |
| Wheelchairs available | No |
| Getting to and from the station | |
| Accessible taxis here | No |
| Impaired mobility set down/pick-up point | No |
| Accessible spaces | None |
| Accessible car park equipment | No |
| Staff Help | |
| Staff help available | There is no staff help available at MetroCentre |
| Customer Help Points and Meeting Point | Yes |
| Helpline | Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Toilets | No |
|---|---|
| Accessible Toilets | No |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at MetroCentre |
|---|---|
| Seating area | No |
| 1st Class Lounge | No |
| Refreshment Facilities | No |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | No |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 0 |
| Type of Storage | Compounds, |
| Sheltered | No |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | Available Not available at this station. |
| Replacement transport will pick up/drop off at the bus stop on the station front. |
| None close by. Busline 0871 200 2233 |
| Available Not available at this station. |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Newcastle | Northern | 14:41 | 2 | On time |
| from Carlisle | Northern | 14:48 | 1 | On time |
| from Whitby | Northern | 15:04 | 2 | On time |
| from Carlisle | Northern | 15:06 | 1 | On time |
| from Hexham | Northern | 15:28 | 1 | On time |
| from Morpeth | Northern | 15:30 | 2 | On time |
| from Newcastle | Northern | 15:47 | 2 | On time |
| from Carlisle | Northern | 15:54 | 1 | On time |
| from Battersby | Northern | 16:05 | 2 | On time |
| from Carlisle | Northern | 16:05 | 1 | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to Carlisle | Northern | 14:43 | 2 | On time |
| to Morpeth | Northern | 14:49 | 1 | On time |
| to Hexham | Northern | 15:04 | 2 | On time |
| to Newcastle | Northern | 15:07 | 1 | On time |
| to Battersby | Northern | 15:29 | 1 | On time |
| to Carlisle | Northern | 15:31 | 2 | On time |
| to Carlisle | Northern | 15:48 | 2 | On time |
| to Morpeth | Northern | 15:55 | 1 | On time |
| to Hexham | Northern | 16:05 | 2 | On time |
| to Newcastle | Northern | 16:06 | 1 | On time |