New Cross station
Amersham Vale
off New Cross Road
New Cross
Greater London
SE14 6LD
New Cross Station can be found on Amersham Vale in off New Cross Road as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at New Cross Rail Station, connections for onwards travel, and live arrivals and departures information.
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Welcome to New Cross Train Station, a bustling hub in the London Borough of Lewisham. This vibrant area is well-connected to the heart of the city, offering passengers easy access to a myriad of destinations. Whether you're a daily commuter, an adventurous explorer, or simply looking to travel to one of London's iconic landmarks, New Cross Train Station is your gateway to convenience and connectivity. With its comprehensive facilities and transport links, your journey starts here.
Located at the heart of New Cross, the station offers a wide range of amenities designed to make your travel experience as seamless as possible. The ticket office is operational from early morning to late evening—Monday to Friday from 06:45 until 19:15, Saturday from 06:10 to 20:00, and Sunday from 08:30 to 20:00. For added convenience, there are ticket machines where you can also collect tickets purchased online, including accessible machines located at the station forecourt and booking hall.
Smartcards are an excellent way to streamline your travels, and New Cross issues and validates these cards for your ease. The station provides a secure environment with CCTV surveillance and help points that ensure assistance is always at hand from early morning till midnight. However, if you're traveling with luggage, be mindful that there are no storage facilities, so plan accordingly.
The station has made significant strides in ensuring that it caters to passengers with additional accessibility needs. While parts of the station offer step-free access, more detailed checks are recommended as platforms A and B can be accessed via lifts, and there are short but steep ramps from some entrances. There are also accessible toilets and a ramp available for train access, making your travel as comfortable as possible.
For those with bicycles, New Cross offers 22 storage spaces on Platform C, although they are unsheltered and use is at your own risk. If you're thinking of cycling through London, remember that there are no cycle hire facilities at this station. On the tech side, public Wi-Fi might not be available, but pay phones ensure you're never out of touch.
New Cross Station is your launchpad to explore London and beyond. With convenient rail replacement services and an array of bus connections accessible from New Cross Road, travelling onward is straightforward. For a smoother transition, information for planning your bus journey can be found here. Should anything go awry with your planned rail service, replacement buses are readily available from Bus stop V, which you can locate easily with the What3Words app.
Traveling from New Cross offers endless possibilities. Whether it's a quick hop over to Canada Water or diving into the historic atmosphere of London Bridge, your destination options abound. You could catch a train to the heart of London with routes leading to London Cannon Street or embark on a cultural journey to Whitechapel. Explore further afield with trains to destinations like Sevenoaks and even catch a show at Tottenham Court Road.
As you plan your journey, remember that purchasing tickets in advance can save both time and money, and with facilities like smartcard validation, you're already set for a hassle-free travel experience. New Cross Station isn't just a stop on your journey; it's a gateway to the incredible opportunities London has to offer. So whether you're planning a daily commute or a special trip, let the convenience and connectivity of New Cross Train Station get you there.
Don't wait for your adventure to start. Book your tickets, pack your bags, and let the exploration begin!
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes station forecourt/ booking hall | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from help point | ||||||
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Customer information | DepartureScreens Announcements | ||||||
Staff help available |
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Customer help points | Yes | ||||||
Customer services notes | This station has Secure station accreditation - For more information contact 0345 322 7021 | ||||||
Luggage storage | No | ||||||
Lost property | Southeastern Customer Services | ||||||
CCTV at the station | Yes |
Station Accessibility | |||||||
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Step-free access | Step free access is available in parts of this station. Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Step free access from entrance direct to platforms C and D.Step free access to platforms A and B via lifts. Step access available via bridge and subway. Short steep ramp from side entrance. | ||||||
Ticket barriers and gates | Yes | ||||||
Accessible ticket machines | Yes station forecourt/ booking hall | ||||||
Induction loop | Yes | ||||||
Ramp for train access | Yes | ||||||
Accessible Toilets | Yes | ||||||
Waiting rooms | There is no waiting room office at New Cross | ||||||
Seating area | Yes | ||||||
Wheelchairs available | Yes | ||||||
Getting to and from the station | |||||||
Accessible taxis here | No | ||||||
Impaired mobility set down/pick-up point | No | ||||||
Accessible spaces | None | ||||||
Accessible car park equipment | No | ||||||
Staff Help | |||||||
Staff help available |
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Customer Help Points and Meeting Point | Yes | ||||||
Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point.Where staff are not available at the station to assist, we now have a mobile Assistance Team who can be deployed to stations This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. |
Toilets | Yes Platform C- Available during staffing hours |
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Accessible Toilets | Yes |
Baby Changing | Yes Only available when staff present |
Waiting rooms | There is no waiting room office at New Cross |
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Seating area | Yes |
1st Class Lounge | No |
Refreshment Facilities | Available Coffee kiosk |
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ATM Machine | Available |
Shops | Available newspapers |
Currency Exchange | No |
Pay Phones | Yes |
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Public Wi-Fi | No |
Bicycle Storage | |
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Spaces | 22 You may leave your cycle in the rack provided however you do so at your own risk. on platform c |
Type of Storage | Stands, |
Sheltered | Yes |
CCTV | No |
Bicycle Hire | |
Cycle Hire Information | There are no cycle hire facilities at this station |
Bus stop V on New Cross Road (what 3 words: straw.bound.scales). |
Information to plan your onward journey is available in a printable format here |
Arriving from | Train | Arrival Time | Platform | Status |
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Going to | Train | Departure Time | Platform | Status |
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