New Cross Gate station
New Cross Road
New Cross
Greater London
SE14 6AR
New Cross Gate Station can be found on New Cross Road in New Cross as shown on the map, and is operated by London Overground.
Read on for more information about the facilities and help available at New Cross Gate Rail Station, connections for onwards travel, and live arrivals and departures information.
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Located in the vibrant borough of Lewisham, New Cross Gate is a bustling train station that serves as a key transport link for the community and beyond. Whether you're a local or a visitor experiencing the sights of London, New Cross Gate provides essential connections to various parts of the city, making it a convenient choice for your travel plans. With a mix of modern facilities and traditional charm, this station has something on offer for everyone.
New Cross Gate station offers a range of facilities to ensure a smooth journey for passengers. The ticket office operates from early morning to late evening, providing services Monday through Sunday. Whether you're planning ahead or making a last-minute decision, it's easy to purchase and collect tickets, with accessible ticket machines ready for your convenience. The station is equipped with step-free access throughout, making it accommodating for travelers with reduced mobility. However, be prepared that there are no waiting rooms, toilets, or baby changing facilities, so plan accordingly before your visit.
For those looking to stay connected, public Wi-Fi is available. You can also enjoy a cup of coffee at the station's coffee shop and browse in local shops before you journey onwards. While there's no ATM or currency exchange, nearby shops in the bustling area surrounding the station can cater to your needs.
The station isn't just a stepping stone into central London, it's a gateway to the city's robust transport network. Public buses can be caught at nearby stops for destinations including Canada Water, Dalston Junction, and London Bridge. If you're in need of a taxi, services can be arranged through popular apps like Addison Lee and Gett. There's no provision for bicycle hire directly at the station, but ample parking is usually available for those preferring to drive.
If you're looking for travel inspiration, New Cross Gate is a fantastic starting point. Hop aboard a train to the trendy Shoreditch High Street or head south towards the historic Crystal Palace. Frequent services are available for central destinations like London Bridge and for the shopping haven at Bond Street. Whether it's leisure or business, the connectivity from New Cross Gate ensures that you can reach your destination with ease.
New Cross Gate train station isn't just a station, it's a hub of activity and gateway to adventure. Whether you're heading out for a day trip, commuting to work, or exploring the rich culture of London, this station provides all the essentials for a seamless trip. Embrace the opportunities that New Cross Gate presents, and make it your starting point for exploring the fascinating venues and districts that London has to offer.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | No | ||||||
| Smartcard validators | No | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens ArrivalScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | Call Southern Trains Customer Services 08451 272920 for issues related to Southern train services. Call London Overground Customer Services 0845 601 4867 for issues related to London Overground trains, station staff and facilities. | ||||||
| Luggage storage | No | ||||||
| Lost property | None | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||||
|---|---|---|---|---|---|---|---|
| Step-free access | Step free access is available throughout the whole station. Step-free access to all platforms from concourse. One step from street to Ticket Office only. | ||||||
| Ticket barriers and gates | Yes | ||||||
| Accessible ticket machines | Yes | ||||||
| Induction loop | Yes | ||||||
| Ramp for train access | Yes | ||||||
| Accessible Toilets | No | ||||||
| Waiting rooms | There is no waiting room office at New Cross Gate | ||||||
| Seating area | Yes | ||||||
| Wheelchairs available | Yes | ||||||
| Getting to and from the station | |||||||
| Accessible taxis here | No | ||||||
| Impaired mobility set down/pick-up point | No | ||||||
| Accessible spaces | None | ||||||
| Accessible car park equipment | No | ||||||
| Staff Help | |||||||
| Staff help available |
| ||||||
| Customer Help Points and Meeting Point | Yes | ||||||
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take. | ||||||
| Toilets | No |
|---|---|
| Accessible Toilets | No |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at New Cross Gate |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Refreshment Facilities | Available Coffee shop |
|---|---|
| ATM Machine | No |
| Shops | Available |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | Available |
| Bicycle Storage | |
|---|---|
| Spaces | 0 |
| Type of Storage | |
| Sheltered | No |
| CCTV | Yes |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Use bus stop R in New Cross Road for buses towards Canada Water, Dalston Junction/Dalston Kingsland, Crystal Palace, West Croydon, East Croydon, Norwood Junction and Sutton Use bus stop Q in New Cross Road for buses towards London Bridge |
If required Taxis from this station can be arranged through www.addisonlee.com or www.gett.com |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Highbury & Islington | London Overground | 06:59 | 1 | On time |
| from Crystal Palace | London Overground | 07:01 | 5 | On time |
| from London Bridge | Southern | 07:04 | 2 | On time |
| from Streatham Hill | Southern | 07:05 | 5 | On time |
| from Highbury & Islington | London Overground | 07:08 | 1 | On time |
| from West Croydon | London Overground | 07:09 | 5 | On time |
| from Highbury & Islington | London Overground | 07:14 | 1 | On time |
| from Crystal Palace | London Overground | 07:16 | 5 | On time |
| from Highbury & Islington | London Overground | 07:23 | 1 | On time |
| from West Croydon | London Overground | 07:24 | 5 | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to West Croydon | London Overground | 07:00 | 1 | On time |
| to Highbury & Islington | London Overground | 07:02 | 5 | On time |
| to London Victoria | Southern | 07:04 | 2 | On time |
| to London Bridge | Southern | 07:05 | 5 | On time |
| to Crystal Palace | London Overground | 07:09 | 1 | On time |
| to Highbury & Islington | London Overground | 07:09 | 5 | On time |
| to West Croydon | London Overground | 07:15 | 1 | On time |
| to Highbury & Islington | London Overground | 07:17 | 5 | On time |
| to Crystal Palace | London Overground | 07:24 | 1 | On time |
| to Highbury & Islington | London Overground | 07:25 | 5 | On time |