Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL
Newcastle Station can be found on Neville Street in Newcastle-upon-Tyne as shown on the map, and is operated by LNER.
Read on for more information about the facilities and help available at Newcastle Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the iconic city of Newcastle upon Tyne, Newcastle Train Station stands as a historic yet modern gateway for those exploring the north of England and beyond. Whether you're a commuter, a tourist, or a student, this station offers a seamless blend of convenience and charm. With its beautiful Victorian architecture, it's no surprise that the station itself is a point of interest for visitors.
Newcastle Train Station is well-equipped to make your travel experience as smooth as possible. The ticket office opens as early as 6 AM on weekdays, providing ample time for travelers to plan ahead. Alternatively, convenient ticket machines are scattered throughout the station, and they cater well to those with accessibility needs. For comfort, the station offers waiting rooms and seating areas, both of which are open throughout the operating hours. If you require any assistance, staff are on hand from the early hours until midnight.
The station is accessibility friendly with step-free access available to several platforms, assisted by both lifts and ramps when necessary. Do note, however, that while the station is widely accessible, some platforms accessed via steep bridges may require assistance. The luxurious 1st Class Lounge offers an elevated waiting experience and is a delightful option for premium ticket holders.
For those wanting to grab a bite or do some last-minute shopping, Newcastle Train Station doesn't disappoint. Choose from familiar names such as Costa Coffee, Greggs, and Sainsbury's among others. Whether you fancy a quick snack, a hearty meal, or simply a cup of coffee, the station has something to satisfy your appetite. Additionally, ATM machines are conveniently placed, with one located near the Boots store on the main concourse.
Getting in and out of Newcastle is a breeze, thanks to the extensive transport options available at the station. Taxis are available 24/7, and rail replacement services conveniently depart from the station's front. The local Tyne & Wear Metro system provides seamless connections to the Newcastle airport and beyond, easily accessible from adjacent platforms. For more information on bus schedules and routes, the station offers printable guides, ensuring you're well-equipped for onward travel.
Newcastle Train Station serves as a vital hub, connecting travelers to a plethora of exciting destinations across the UK. Whether you’re planning a thrilling weekend in London, a cultural escape to Edinburgh, or a journey to the historical city of Durham, the station makes every destination within reach. Regular services also make journeys to bustling urban centers like Manchester Victoria and scenic stops such as the MetroCentre an absolute breeze.
Embark on a picturesque venture to Northumberland or indulge in the vibrant energy of Leeds. With a myriad of routes like those to London Kings Cross, Edinburgh, and York, travel enthusiasts are spoilt for choice.
As the travel epicenter of the North East, Newcastle Train Station is far more than just a transit point. It’s the bustling heart of the region, connecting people, cultures, and destinations. Whether you're heading out for business, pleasure, or a bit of both, this station ensures a smooth journey from start to finish. Make sure you book your tickets today and get ready to explore some of the most enchanting locales the UK has to offer. Safe travels!
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes Accessible machine are located on the main concourse | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from information point Yes - from ticket office | ||||||
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Customer information | DepartureScreens ArrivalScreens Announcements | ||||||
Staff help available |
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Customer help points | Yes | ||||||
Customer services notes | We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business. This station has Secure Station Accreditation | ||||||
Luggage storage | No | ||||||
Lost property |
None | ||||||
CCTV at the station | Yes |
Station Accessibility | |||||||
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Step-free access | Step free access is available in parts of this station. Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge. This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955. Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary. | ||||||
Ticket barriers and gates | Yes | ||||||
Accessible ticket machines | Yes Accessible machine are located on the main concourse | ||||||
Induction loop | Yes | ||||||
Ramp for train access | Yes | ||||||
Accessible Toilets | Yes | ||||||
Waiting rooms |
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open | ||||||
Seating area | Yes | ||||||
Wheelchairs available | Yes | ||||||
Getting to and from the station | |||||||
Accessible taxis here | No | ||||||
Impaired mobility set down/pick-up point | Yes | ||||||
Accessible spaces | 17 | ||||||
Accessible car park equipment | True None | ||||||
Staff Help | |||||||
Staff help available |
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Customer Help Points and Meeting Point | Yes | ||||||
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Toilets | Yes The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open. |
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Accessible Toilets | Yes |
Baby Changing | Yes |
Waiting rooms |
This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms Waiting Room opening hours are at all times that the station is open | ||||||
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Seating area | Yes | ||||||
1st Class Lounge | Yes |
Long Stay Car Park | |||||||||||||||||
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Operator | London North Eastern Railway | ||||||||||||||||
Car Parking Availability |
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Spaces | 454 | ||||||||||||||||
Accessible spaces | 17 | ||||||||||||||||
Accessible car park equipment | Yes | ||||||||||||||||
Car park CCTV | Yes | ||||||||||||||||
Parking charges |
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Short stay | |||||||||||||||||
Operator | London North Eastern Railway | ||||||||||||||||
Car Parking Availability | | ||||||||||||||||
Spaces | 27 | ||||||||||||||||
Accessible spaces | 3 | ||||||||||||||||
Accessible car park equipment | No | ||||||||||||||||
Car park CCTV | Yes | ||||||||||||||||
Parking charges |
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Refreshment Facilities | Available Coffee shop Food vending machine Public House/Bar Food outlet (Seating available) |
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ATM Machine | Available In the Main Square next to Boots |
Shops | Available WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S |
Currency Exchange | No |
Pay Phones | Yes |
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Public Wi-Fi | Available |
Bicycle Storage | |
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Spaces | 122 28 stands accommodating 56 cycles Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station. |
Type of Storage | Stands, |
Sheltered | Yes |
CCTV | Yes |
Bicycle Hire | |
Cycle Hire Information | There are no cycle hire facilities at this station |
Rail Replacement Coaches leave from the front of the station. |
Newcastle is a large station, taxis are available 24/7 from the station taxi rank. |
Information to plan your onward journey is available in a printable format here |
Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk |
Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk |
Arriving from | Train | Arrival Time | Platform | Status |
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from Leeds | TransPennine Express | 16:22 | 11 | 16:42 This train has been delayed by the emergency services dealing with an incident earlier today |
from Plymouth | CrossCountry | 16:29 | 2 | 16:44 This train has been delayed by congestion |
from Ashington | Northern | 16:39 | 1 | On time |
from Edinburgh | CrossCountry | 16:35 | 4 | On time |
from Hexham | Northern | 16:39 | 7 | On time |
from London Kings Cross | London North Eastern Railway | 16:39 | - | 16:48 This train has been delayed by trespassers on the railway |
from Nunthorpe | Northern | 16:55 | 7 | On time |
from Edinburgh | London North Eastern Railway | 16:57 | 3 | On time |
Going to | Train | Departure Time | Platform | Status |
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to Dundee | CrossCountry | 16:35 | 2 | 16:45 This train has been delayed by congestion |
to Carlisle | Northern | 16:40 | 6 | On time |
to Plymouth | CrossCountry | 16:40 | 4 | On time |
to Whitby | Northern | 16:41 | 7 | On time |
to Edinburgh | London North Eastern Railway | 16:42 | - | 16:49 This train has been delayed by trespassers on the railway |
to Ashington | Northern | 16:46 | 1 | On time |
to Metro Centre | Northern | 16:56 | 7 | On time |
to London Kings Cross | London North Eastern Railway | 16:59 | 3 | On time |