Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF
Norwich Station can be found on Station Approach in Norwich as shown on the map, and is operated by Greater Anglia.
Read on for more information about the facilities and help available at Norwich Rail Station, connections for onwards travel, and live arrivals and departures information.
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Norwich Train Station is a bustling hub in the heart of Norfolk, drawing visitors from across the UK with its superb connectivity and essential facilities. Whether you're a frequent commuter, a leisure traveler, or someone embarking on a new adventure, this station combines modern amenities with a bit of historic charm. With links to local attractions, comfortable waiting areas, and fast connections to major cities, it offers everything you’d expect from a top-tier transportation center.
Stepping into Norwich Station, you are greeted with a wide array of amenities designed to make your journey as smooth as possible. The station is fully accessible, offering step-free access throughout, including accessible ticket machines and toilets. For those needing assistance, staff help is available throughout the week, with prominent information available at the ticket office. There is also a free water refill point and vending machines for snacks.
Want some coffee for the road? You’re in luck. Enjoy a fresh brew from AMT Coffee, or take your pick from a Costa Coffee or Starbucks, all conveniently located within the station.
For ticket purchases, Norwich Train Station offers a dedicated ticket office open from early morning till late in the evening, ensuring that you can organize your journey at any time of day. Ticket machines are readily available, and for those using smartcards, there are validators and issuance facilities onsite. The lack of a customer help point could be a slight hiccup in an otherwise seamless service experience.
Norwich is well-connected with vast transport links to other areas. For those in search of local exploration, the Norwich PLUSBUS ticket allows for unlimited bus travel within the city when purchased in conjunction with your train ticket. Furthermore, the rail replacement and bus services are conveniently accessible directly from the station forecourt.
If you're considering where to venture next, the station offers links to several popular destinations. Take a direct train from Norwich to bustling urban centers like London Liverpool Street or experience the rustic charm of coastal towns such as Great Yarmouth and Lowestoft. For family outings, the Norwich to Sheringham service promises an idyllic journey with stunning rural views.
Norwich Train Station is more than just a transit point. It’s a gateway to exploring the rich cultural tapestry of Norfolk and beyond. The seamless blend of essential amenities and welcoming services ensures a pleasant and relaxed experience for all visitors. Whether you are planning to travel extensively or just making a quick trip down the road, the station staff and provisions are there to meet your every need, making this transit hub an ideal starting point for any traveler.
When booking your next rail adventure, consider starting at Norwich—a station that understands and caters to travelers’ needs across the board. Happy travels!
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from information point Yes - from ticket office | ||
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Customer information | DepartureScreens ArrivalScreens Announcements | ||
Staff help available |
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Customer help points | No | ||
Customer services notes |
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day. | ||
Luggage storage | No | ||
Lost property | None | ||
CCTV at the station | Yes |
Station Accessibility | |||||||
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Step-free access | Step free access is available throughout the whole station. This station has step free access to all platforms. This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955 Assistance meeting point is the information desk in booking hall. | ||||||
Ticket barriers and gates | Yes | ||||||
Accessible ticket machines | Yes | ||||||
Induction loop | Yes | ||||||
Ramp for train access | Yes | ||||||
Accessible Toilets | Yes | ||||||
Waiting rooms |
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's. | ||||||
Seating area | Yes | ||||||
Wheelchairs available | Yes | ||||||
Getting to and from the station | |||||||
Accessible taxis here | Yes Details of nearest taxis are shown on station information poster | ||||||
Impaired mobility set down/pick-up point | Yes At the main station entrance | ||||||
Accessible spaces | 5 | ||||||
Accessible car park equipment | True None | ||||||
Staff Help | |||||||
Staff help available | |||||||
Customer Help Points and Meeting Point | No | ||||||
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Toilets | Yes There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times: Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00 |
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Accessible Toilets | Yes |
Baby Changing | Yes |
Waiting rooms |
The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's. | ||||||
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Seating area | Yes | ||||||
1st Class Lounge | No |
Station Car Park | |||||||||||||||||
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Operator | National Car Parks Ltd | ||||||||||||||||
Car Parking Availability |
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Spaces | 70 | ||||||||||||||||
Accessible spaces | 5 | ||||||||||||||||
Accessible car park equipment | Yes | ||||||||||||||||
Car park CCTV | Yes | ||||||||||||||||
Parking charges |
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Station Car Park | |||||||||||||||||
Operator | None | ||||||||||||||||
Car Parking Availability |
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Spaces | 0 | ||||||||||||||||
Accessible spaces | 0 | ||||||||||||||||
Accessible car park equipment | Yes | ||||||||||||||||
Car park CCTV | Yes | ||||||||||||||||
Parking charges | Free car parking available | ||||||||||||||||
Car Park 3 | |||||||||||||||||
Operator | None | ||||||||||||||||
Car Parking Availability |
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Spaces | 0 | ||||||||||||||||
Accessible spaces | 0 | ||||||||||||||||
Accessible car park equipment | No | ||||||||||||||||
Car park CCTV | No | ||||||||||||||||
Parking charges | Free car parking available |
Refreshment Facilities | Available Self-service vending machines providing cold drinks and snacks Free water refill point located on the station concourse, outside the customer service office |
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ATM Machine | Available |
Shops | Available |
Currency Exchange | No |
Pay Phones | Yes |
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Public Wi-Fi | Available |
Bicycle Storage | |
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Spaces | 442 Cycle parking facilities can be located next to the station entrance, near the bus stops |
Type of Storage | Racks, |
Sheltered | Yes |
CCTV | Yes |
Bicycle Hire | |
Cycle Hire Information | There are no cycle hire facilities at this station |
Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance. |
'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus 'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University. Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info |
Arriving from | Train | Arrival Time | Platform | Status |
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Going to | Train | Departure Time | Platform | Status |
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to London Liverpool Street | Greater Anglia | 05:00 | 4 | On time |
to Great Yarmouth | Greater Anglia | 05:08 | 2A | On time |
to Sheringham | Greater Anglia | 05:12 | 5A | On time |
to London Liverpool Street | Greater Anglia | 05:30 | 1 | On time |
to Cambridge | Greater Anglia | 05:33 | 2A | On time |
to Lowestoft | Greater Anglia | 05:36 | 6 | On time |
to Sheringham | Greater Anglia | 05:40 | 2B | On time |
to Liverpool Lime Street | East Midlands Railway | 05:49 | 3A | On time |