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About Norwich (NRW) Train Station

Station managed by: Greater Anglia

Norwich station
Station Approach
Norwich
Norfolk
NR1 1EF

Norwich Station can be found on Station Approach in Norwich as shown on the map, and is operated by Greater Anglia.

Read on for more information about the facilities and help available at Norwich Rail Station, connections for onwards travel, and live arrivals and departures information.

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Everything you need to know about Norwich Station

Discovering Norwich Train Station: A Comprehensive Guide

Norwich Train Station is a bustling hub in the heart of Norfolk, drawing visitors from across the UK with its superb connectivity and essential facilities. Whether you're a frequent commuter, a leisure traveler, or someone embarking on a new adventure, this station combines modern amenities with a bit of historic charm. With links to local attractions, comfortable waiting areas, and fast connections to major cities, it offers everything you’d expect from a top-tier transportation center.

Facilities and Services

Stepping into Norwich Station, you are greeted with a wide array of amenities designed to make your journey as smooth as possible. The station is fully accessible, offering step-free access throughout, including accessible ticket machines and toilets. For those needing assistance, staff help is available throughout the week, with prominent information available at the ticket office. There is also a free water refill point and vending machines for snacks.

Want some coffee for the road? You’re in luck. Enjoy a fresh brew from AMT Coffee, or take your pick from a Costa Coffee or Starbucks, all conveniently located within the station.

Ticketing and Smart Solutions

For ticket purchases, Norwich Train Station offers a dedicated ticket office open from early morning till late in the evening, ensuring that you can organize your journey at any time of day. Ticket machines are readily available, and for those using smartcards, there are validators and issuance facilities onsite. The lack of a customer help point could be a slight hiccup in an otherwise seamless service experience.

Transport Links and Connectivity

Norwich is well-connected with vast transport links to other areas. For those in search of local exploration, the Norwich PLUSBUS ticket allows for unlimited bus travel within the city when purchased in conjunction with your train ticket. Furthermore, the rail replacement and bus services are conveniently accessible directly from the station forecourt.

If you're considering where to venture next, the station offers links to several popular destinations. Take a direct train from Norwich to bustling urban centers like London Liverpool Street or experience the rustic charm of coastal towns such as Great Yarmouth and Lowestoft. For family outings, the Norwich to Sheringham service promises an idyllic journey with stunning rural views.

Conclusion

Norwich Train Station is more than just a transit point. It’s a gateway to exploring the rich cultural tapestry of Norfolk and beyond. The seamless blend of essential amenities and welcoming services ensures a pleasant and relaxed experience for all visitors. Whether you are planning to travel extensively or just making a quick trip down the road, the station staff and provisions are there to meet your every need, making this transit hub an ideal starting point for any traveler.

When booking your next rail adventure, consider starting at Norwich—a station that understands and caters to travelers’ needs across the board. Happy travels!

Norwich Station details & facilities

Ticket Office
Ticket Office Opening hours
Monday to Friday:04:45 to 20:45
Saturday:04:45 to 20:45
Sunday:06:45 to 20:45
Ticket machinesYes
Collect tickets bought onlineYes

Collect tickets at the ticket machine

Accessible ticket machinesYes
Induction loopYes
Smartcards
Smartcards issued at this stationYes
Smartcard validatorsYes
Information available from staff

Yes - from information point

Yes - from ticket office

Customer information

DepartureScreens

ArrivalScreens

Announcements

Staff help available
Monday to Sunday:
Customer help pointsNo
Customer services notes
  • Monday-Saturday 08:00-20:00
  • Sunday 10:00-20:00 Bank
  • Holidays 09:00-18:00

The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

Closed on Christmas Day and Boxing Day.

Luggage storageNo
Lost property

None

CCTV at the stationYes
Station Accessibility
Step-free access

Step free access is available throughout the whole station.

This station has step free access to all platforms.

This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

Assistance meeting point is the information desk in booking hall.

Ticket barriers and gatesYes
Accessible ticket machinesYes
Induction loopYes
Ramp for train accessYes
Accessible ToiletsYes
Waiting rooms
Monday to Friday:04:30 to 01:30
Saturday:04:30 to 01:30
Sunday:06:00 to 01:30

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Seating areaYes
Wheelchairs availableYes
Getting to and from the station
Accessible taxis hereYes

Details of nearest taxis are shown on station information poster

Impaired mobility set down/pick-up pointYes

At the main station entrance

Accessible spaces5
Accessible car park equipmentTrue

None

Staff Help
Staff help available
Customer Help Points and Meeting PointNo
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

ToiletsYes

There are male and female toilets located on the station concourse, adjacent to Platform 5. An accessible toilet is available for radar key holders. All toilets at this station are scheduled to be open at the following times:

Monday - Friday 04:30 - 23:00Saturday 04:30 - 23:00Sunday 06:30 - 23:00

Accessible ToiletsYes
Baby ChangingYes
Waiting rooms
Monday to Friday:04:30 to 01:30
Saturday:04:30 to 01:30
Sunday:06:00 to 01:30

The main waiting room is accessed from the station concourse and is next to AMT, adjacent to Platform 1. There is another waiting room on Platform 5, and this is available for customers to use between the hours of 04:30-23:00 Monday to Friday, 04:30-23:00 on Saturday's, and 06:30-23:00 on Sunday's.

Seating areaYes
1st Class LoungeNo
Station Car Park
OperatorNational Car Parks Ltd
Car Parking Availability
Monday to Sunday:04:30 to 01:30
Spaces70
Accessible spaces5
Accessible car park equipmentYes
Car park CCTVYes
Parking charges
Daily£13.60
Annual£2,271.00
Sunday£7.40
Weekly£58.00
Monthly£227.00
Off_peak£12.60
Saturday£7.40
Three_monthly£649.00
Station Car Park
OperatorNone
Car Parking Availability
Monday to Sunday:Open 24 hours
Spaces0
Accessible spaces0
Accessible car park equipmentYes
Car park CCTVYes
Parking chargesFree car parking available
Car Park 3
OperatorNone
Car Parking Availability
Monday to Sunday:Open 24 hours
Spaces0
Accessible spaces0
Accessible car park equipmentNo
Car park CCTVNo
Parking chargesFree car parking available
Refreshment FacilitiesAvailable

AMT Coffee

Costa Coffee

Starbucks

Subway

Self-service vending machines providing cold drinks and snacks

Free water refill point located on the station concourse, outside the customer service office

ATM MachineAvailable
ShopsAvailable

East of England Co-Op

Flowers by Nicole

Photo-Me digital passport photos

WHSmith

Currency ExchangeNo
Pay PhonesYes
Public Wi-FiAvailable

Find WiFi Hotspots around Norwich station

Bicycle Storage
Spaces442

Cycle parking facilities can be located next to the station entrance, near the bus stops

Type of StorageRacks,
ShelteredYes
CCTVYes
Bicycle Hire
Cycle Hire InformationThere are no cycle hire facilities at this station

Transport Links to and from Norwich Station

All you need to know about Norwich's links with other modes of transport, including local bus services, taxis, care hire & more

Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the station entrance.

'First' operate a network of daily, frequent bus routes around the city and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus

'First' routes 25 & 35 link the rail station forecourt with the city centre and Norwich University.

Buy a Norwich PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: www.plusbus.info​​​​​​​

Live Departures and arrivals from Norwich Station

Want to check the latest departures and arrivals into Norwich station? Find live information for the next trains departing and arriving at the station below.

Arriving fromTrainArrival TimePlatformStatus