Shepherds Well station
Station Road
Shepherdswell
Kent
CT15 7PE
Shepherds Well Station can be found on Station Road in Shepherdswell as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at Shepherds Well Rail Station, connections for onwards travel, and live arrivals and departures information.
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Located in the charming village of Shepherdswell in Kent, the Shepherds Well train station is a quaint stop that offers travelers an opportunity to explore some of England's picturesque southeast landscapes. Whether you are a local commuter or a visitor eager to explore the region, this station serves as a gateway to a variety of destinations.
The station is equipped with basic amenities to ensure a smooth journey. For ticket-buying conveniences, the ticket office is open on weekdays from 06:30 to 11:00, and there are ticket machines available for easy collection of pre-purchased tickets. Accessibility features include step-free access—although limited and requiring specific navigation routes—accessible ticket machines, and customer help points strategically placed around the station.
Shepherds Well station offers assistance for travelers with reduced mobility, with staff help available during restricted hours. While the station is not equipped with an induction loop or ticket barriers, it does include a help point for navigating the platform. However, for more significant needs outside operating hours, Southeastern provides a mobile Assistance Team to aid travelers with their specific requirements.
The station forecourt operates as the hub for the Rail Replacement Service whenever service disruptions occur. While local transport links like buses are supported, information for onward journeys can be easily accessed in a printable format here.
Hankering to explore more? The station offers easy connections to several popular places. Embark on a historical journey to Dover Priory or immerse yourself in the medieval charm of Canterbury East. Need a trip to the capital? Shepherds Well offers direct routes to London Victoria and London St Pancras International. For a scenic coastal getaway, consider heading to Ramsgate or indulging in the pebbled beaches of Deal.
Though simplistic in its offerings, Shepherds Well train station remains a vital local node for both casual exploration and essential commuting. With services aimed at supporting travelers and providing comfortable transit, your journey through Shepherds Well is bound to be a pleasant experience. For those planning a trip and needing tickets, Southeastern offers convenient online ticket purchasing and collection facilities at the station.
Remember, every great trip starts with a simple itinerary—let Shepherds Well be your jumping-off point to explore the wonders of Kent and beyond.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes by entrance to platform 2 | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | No | ||||||
| Smartcard validators | No | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | 0345 322 7021 | ||||||
| Luggage storage | No | ||||||
| Lost property | Southeastern Customer Services | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||
|---|---|---|---|
| Step-free access | Step free access is available in parts of this station. Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to platform 2 for services away from London available from main entrance. Step free access to platform 1 for services towards London available from side entrance from The Terrace. No step free interchange between platforms. Stepped access available via station footbridge. | ||
| Ticket barriers and gates | No | ||
| Accessible ticket machines | Yes by entrance to platform 2 | ||
| Induction loop | Yes | ||
| Ramp for train access | Yes | ||
| Accessible Toilets | No | ||
| Waiting rooms | Heated waiting area in booking hall only available when staff are present | ||
| Seating area | Yes | ||
| Wheelchairs available | No | ||
| Getting to and from the station | |||
| Accessible taxis here | No | ||
| Impaired mobility set down/pick-up point | Yes | ||
| Accessible spaces | 1 | ||
| Accessible car park equipment | No | ||
| Staff Help | |||
| Staff help available |
| ||
| Customer Help Points and Meeting Point | Yes | ||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. | ||
| Toilets | Yes Booking Hall- Available during staffing hours |
|---|---|
| Accessible Toilets | No |
| Baby Changing | No |
| Waiting rooms | Heated waiting area in booking hall only available when staff are present |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||
|---|---|---|---|
| Operator | Southeastern | ||
| Car Parking Availability | |||
| Spaces | 0 | ||
| Accessible spaces | 1 | ||
| Accessible car park equipment | No | ||
| Car park CCTV | No | ||
| Parking charges |
| ||
| Refreshment Facilities | No |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | No |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 16 You may leave your cycle in the rack provided however you do so at your own risk. Platform 2 |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Station forecourt |
Information to plan your onward journey is available in a printable format here |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Dover Priory | Southeastern | 10:27 | 1 | On time |
| from London Victoria | Southeastern | 10:59 | 2 | On time |
| from Dover Priory | Southeastern | 11:27 | 1 | On time |
| from London Victoria | Southeastern | 11:59 | - | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London Victoria | Southeastern | 10:28 | 1 | On time |
| to Dover Priory | Southeastern | 11:00 | 2 | On time |
| to London Victoria | Southeastern | 11:28 | 1 | On time |
| to Dover Priory | Southeastern | 12:00 | - | On time |