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About West Norwood (WNW) Train Station

Station managed by: Southern

West Norwood station
Knights Hill
West Norwood
London
SE27 0HS

West Norwood Station can be found on Knights Hill in West Norwood as shown on the map, and is operated by Southern.

Read on for more information about the facilities and help available at West Norwood Rail Station, connections for onwards travel, and live arrivals and departures information.

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Everything you need to know about West Norwood Station

Discovering West Norwood Train Station

Whether you're local to the area or a traveler passing through, West Norwood Train Station offers a quaint yet efficient stepping stone into the bustling city of London. Nestled in the borough of Lambeth, this station connects the leafy suburbs with urban city life, providing an essential service for daily commuters, students, and tourists alike. With its rich history and local charm, exploring West Norwood can be as rewarding as reaching the destinations it connects to.

Facilities and Amenities

West Norwood Station is equipped with essentials to make your journey smoother and more pleasant. The ticket office is open throughout the week, with varying hours that accommodate both early birds and evening travelers. Ticket machines are available and offer the convenience of collecting pre-booked tickets. For passengers requiring assistance, accessibility options such as induction loops and staffed help points are available to ensure a comfortable experience. Although the station lacks waiting rooms, toilets, and baby changing facilities, there are seating areas to offer a bit of comfort while you wait for your train.

Accessibility and Support

Accessibility is a significant focus for West Norwood, with step-free access to both platforms via separate entrances. However, transitioning between platforms involves a street route that can be steep. Staff members are at hand to provide assistance, and accessible ticket machines accommodate those with Disabled Persons Railcard discounts. While the station lacks accessible toilets and wheelchair availability, ramps for train access can be operated by staff, ensuring that traveling remains convenient for all passengers.

Onward Travel Options

If you're considering West Norwood for its strategic location, you'll find multiple travel connections catered for here. While rail replacement services have set locations for bus pick-ups, local bus services offer alternative means to explore the surrounding areas. While taxis are not directly accessible at the station, the proximity to local streets makes it fairly easy to find one. Planning your onward journey is made easier with information maps provided in the station.

Popular Destinations

For those aiming to explore beyond West Norwood, you'll find various destinations awaiting your adventure. Frequent routes include fast direct trains to London Victoria and London Bridge, making city exploration seamless. For a stroll through bustling streets or a serene park walk, Clapham Junction and Battersea Park are short rides away. If you fancy exploring different neighborhoods, take a trip to Peckham Rye or perhaps Shepherd's Bush. The diversity of destinations accessible from West Norwood makes it a well-placed hub for any traveler.

Final Thoughts

West Norwood Train Station may not be the largest or most luxurious, but it encapsulates the essence of a well-connected suburban station. Its facilities aim to serve the basics effectively, while its location allows commuters and travelers alike to plunge into the heart of London with relative ease. Considering the charm and functionality it offers, West Norwood serves as an excellent starting point for anyone keen to discover the delights of both London's urban sprawl and its quieter boroughs. Remember to check ticket options online for the best prices and plan your journey for a stress-free travel experience. Safe travels!

West Norwood Station details & facilities

Ticket Office
Ticket Office Opening hours
Monday to Friday:06:10 to 19:35
Saturday:07:40 to 14:15
Sunday:07:40 to 15:15
Ticket machinesYes
Collect tickets bought onlineYes

Collect tickets at the ticket machine

Accessible ticket machinesYes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loopYes
Smartcards
Smartcards issued at this stationYes
Smartcard validatorsYes
Information available from staff

Yes - from help point

Customer information

DepartureScreens

Announcements

Staff help available
Monday to Friday:05:30 to 00:30
Saturday:05:30 to 01:00
Sunday:05:30 to 01:00
Customer help pointsYes
Customer services notesNone
Luggage storageNo
Lost property

Southern

CCTV at the stationYes
Station Accessibility
Step-free access

Step free access is available in parts of this station.

This is a Category B1 station: Step-free access to both platforms via separate entrances. Step-free access between platforms via the street, steep in places.

The Assistance Meeting Point is by the ticket gates on the platform side.

Ticket barriers and gatesYes
Accessible ticket machinesYes

All Southern ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loopYes
Ramp for train accessYes

A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day.

Alternatively, you can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our freephone number: 0800 138 1016
  • Textphone: 0800 138 1018

Accessible ToiletsNo
Waiting roomsThere is no waiting room office at West Norwood
Seating areaYes
Wheelchairs availableNo
Getting to and from the station
Accessible taxis hereNo
Impaired mobility set down/pick-up pointNo
Accessible spacesNone
Accessible car park equipmentNo
Staff Help
Staff help available
Monday to Friday:05:30 to 00:30
Saturday:05:30 to 01:00
Sunday:05:30 to 01:00
Customer Help Points and Meeting PointYes
Helpline

Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Southern.

ToiletsNo
Accessible ToiletsNo
Baby ChangingNo
Waiting roomsThere is no waiting room office at West Norwood
Seating areaYes
1st Class LoungeNo
Refreshment FacilitiesAvailable
ATM MachineNo
ShopsNo
Currency ExchangeNo
Pay PhonesYes
Public Wi-FiNo
Bicycle Storage
Spaces20

Located at the front of the station and on platform 2.

Cycles are left at owners risk. Abandoned cycles may be removed.

Type of StorageStands,
ShelteredNo
CCTVYes
Bicycle Hire
Cycle Hire InformationThere are no cycle hire facilities at this station

Transport Links to and from West Norwood Station

All you need to know about West Norwood's links with other modes of transport, including local bus services, taxis, care hire & more

Please click the link for details regarding the rail replacement bus location.

Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.

Live Departures and arrivals from West Norwood Station

Want to check the latest departures and arrivals into West Norwood station? Find live information for the next trains departing and arriving at the station below.