The Stoke-on-Trent train station is more than just a gateway to the region; it's a hub that connects you to the heart of the Potteries and beyond. Strategically located in the bustling Midlands, the station provides seamless travel options whether you're a commuter, a day-tripper, or an international traveler bound for the airports.
Getting your tickets at Stoke-on-Trent station is a breeze. With a ticket office open on weekdays from 05:55 to 20:00 and a host of ticket machines available on-site, upgrading your travel plans at the last minute is never an issue. If you've purchased tickets online, collection is also straightforward via a convenient ticket machine, though it's worth noting that the ticket machines are presently not accessible for those with mobility impairments.
To ensure a comfortable journey for all passengers, the station features step-free access throughout. While there are no accessible taxis directly at the station, there is a set-down and pick-up point for impaired mobility passengers. A variety of staff-led support services are available from 05:30 to midnight on weekdays, ready to assist with any inquiries. Whether it's directions, train times or a bit of assistance with luggage, help is always at hand.
Transport connections are robust, offering multiple ways to continue your journey once you've stepped off the train at Stoke-on-Trent. If you're catching a ride by bike, you can make use of the Brompton Bike Hire located at the station. For bus connections, Stoke-on-Trent station provides direct access to rail replacement services right at its doorstep. A landscaped bus interchange is also available, providing printable information to plan your onward journey for ultimate convenience.
Once you've explored the local area, why not venture further afield with a trip from Stoke-on-Trent to Manchester Piccadilly, a vibrant city just a short train ride away. If the hustle and bustle of the capital is more your scene, board a train to London Euston. For regional travel, discover the charm and history of cities like Birmingham New Street or venture to places teeming with life like Nottingham. The station acts as a springboard to multiple iconic destinations, including Liverpool Lime Street and Uttoxeter.
Stoke-on-Trent train station is not only integral to Staffordshire's transport infrastructure but is also a crucial part of the UK rail network. Its modern amenities and excellent transport links promise a smooth traveling experience, whether your journey is starting or ending here. Why not book your tickets today and embark on a memorable trip from Stoke-on-Trent?
For those planning their grand UK adventure or everyday commute, Stoke-on-Trent station is an excellent starting point with numerous destinations to discover. Whether it's exploring local sites or stepping off to catch a flight from the airport, the station is your perfect companion to a seamless journey.
| Ticket Office | |
|---|---|
| Ticket Office Opening hours | There is no ticket office at Ashington, but ticket machines are available to collect tickets from. |
| Ticket machines | Yes |
| Collect tickets bought online | Yes Collect tickets at the ticket machine |
| Accessible ticket machines | Yes |
| Induction loop | No |
| Smartcards | |
| Smartcards issued at this station | No |
| Smartcard validators | No |
| Information available from staff | If the station is not staffed please use our helpline 08002006060 | ||
|---|---|---|---|
| Customer information | No | ||
| Staff help available | There is no staff help available at Ashington | ||
| Customer help points | Yes | ||
| Customer services notes | None | ||
| Luggage storage | No | ||
| Lost property |
None | ||
| CCTV at the station | Yes |
| Station Accessibility | |
|---|---|
| Step-free access | Step free access is available throughout the whole station. |
| Ticket barriers and gates | No |
| Accessible ticket machines | Yes |
| Induction loop | No |
| Ramp for train access | Yes |
| Accessible Toilets | No |
| Waiting rooms | There is no waiting room office at Ashington |
| Seating area | No |
| Wheelchairs available | No |
| Getting to and from the station | |
| Accessible taxis here | No |
| Impaired mobility set down/pick-up point | Yes |
| Accessible spaces | None |
| Accessible car park equipment | No |
| Staff Help | |
| Staff help available | There is no staff help available at Ashington |
| Customer Help Points and Meeting Point | Yes |
| Helpline | Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive. We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains. We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
| Toilets | No |
|---|---|
| Accessible Toilets | No |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at Ashington |
|---|---|
| Seating area | No |
| 1st Class Lounge | No |
| Refreshment Facilities | No |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | No |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | None |
| Type of Storage | |
| Sheltered | None |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |