Ashford (Surrey) station
Station Approach
Ashford
Surrey
TW15 2QN
Ashford (Surrey) Station can be found on Station Approach in Ashford as shown on the map, and is operated by South Western Railway.
Read on for more information about the facilities and help available at Ashford (Surrey) Rail Station, connections for onwards travel, and live arrivals and departures information.
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Located in the charming borough of Spelthorne, Ashford (Surrey) train station connects you to a vibrant network of rail services across southeast England. Whether you're a local commuter or a visitor to this picturesque part of the UK, you'll find the station well-equipped to meet your travel needs with a blend of convenience and access. Let's take a closer look at what you can expect at the Ashford station, and how it can be the starting point for your next journey.
The Ashford (Surrey) station offers comprehensive ticketing services, including a staffed ticket office open from early morning to early afternoon during weekdays and varying hours over weekends. Convenient for online purchasers, the station provides ticket machine collection services, including accessible machines accommodating Disabled Persons Railcard discounts.
For those requiring assistance, the station has dedicated help points, staff availability during peak morning hours, and provisions for assisted boarding. While step-free access is available, the routes between platforms require a street-level transfer, around 620 meters distance. Passenger safety is assured with active CCTV systems, and there's a helpful customer service centre contactable at 0345 6000 650 if additional support is needed.
Though the station itself lacks refreshment facilities, shops, or ATMs, its connectivity more than makes up for these limitations. If you need to connect with other modes of transport, local bus services to London operate just outside the station on Woodthorpe Road. A printable guide is available to plan further travel, ensuring you remain connected.
For those cycling to the station, there are 24 bicycle spaces available, although these are unsheltered. The car park features 92 spaces, with a system for Blue Badge holders to register for complimentary parking using the RingGo service. While the station lacks bicycle hire facilities, public Wi-Fi and payphones are available, ensuring you stay connected digitally and in touch with your loved ones.
Ashford (Surrey) is ideally situated for those looking to explore the greater London area and beyond. Popular routes include frequent services to iconic hubs like London Waterloo and London Victoria. Other popular destinations accessible from Ashford include Richmond, Staines, and Windsor and Eton Riverside. Whether heading towards the capital or exploring the quieter suburban locales, Ashford places you strategically between some of the most sought-after destinations in the region.
While Ashford (Surrey) train station provides the basic amenities needed for a seamless travel experience, it's the connectivity and vast array of destinations that truly set it apart. Whether you're embarking on a business trip to London or a weekend getaway into the heart of Surrey, Ashford offers the perfect launchpad. With thoughtful planning and a touch of local charm, it's no mystery why this station is a favoured choice for so many. Ready to begin your journey? Visit the station, purchase your tickets, and set forth on your adventure today!
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from information point | ||||
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Customer information | DepartureScreens | ||||
Staff help available |
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Customer help points | Yes | ||||
Customer services notes | Please contact our Customer Service Centre on 0345 6000 650 | ||||
Luggage storage | No | ||||
Lost property |
None | ||||
CCTV at the station | Yes |
Station Accessibility | |||
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Step-free access | Step free access is available in parts of this station. Step-free category B2 Station. Near-level access to Platform 2 (for trains towards Staines) via main entrance or side gate. Step-free access to Platform 1 (for trains towards London) via separate entrance from long footpath, and short ramp at approx 1:15 gradient. Step-free access between platforms is only via the street (approx 620m). | ||
Ticket barriers and gates | No | ||
Accessible ticket machines | Yes All South Western railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details | ||
Induction loop | Yes | ||
Ramp for train access | Yes | ||
Accessible Toilets | Yes | ||
Waiting rooms | There is no waiting room office at Ashford (Surrey) | ||
Seating area | Yes | ||
Wheelchairs available | No | ||
Getting to and from the station | |||
Accessible taxis here | No | ||
Impaired mobility set down/pick-up point | No | ||
Accessible spaces | 2 | ||
Accessible car park equipment | No | ||
Staff Help | |||
Staff help available |
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Customer Help Points and Meeting Point | Yes | ||
Helpline | Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj |
Toilets | Yes The toilets are located in the Waiting Room. The National key toilets are located in the Waiting Room; these toilets are operated by a radar key. The toilet facilities are only available during Ticket Office opening hours. |
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Accessible Toilets | Yes |
Baby Changing | No |
Waiting rooms | There is no waiting room office at Ashford (Surrey) |
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Seating area | Yes |
1st Class Lounge | No |
Ashford Car Park | |||||||||||||||||||||
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Operator | None | ||||||||||||||||||||
Car Parking Availability | |||||||||||||||||||||
Spaces | 92 | ||||||||||||||||||||
Accessible spaces | 2 | ||||||||||||||||||||
Accessible car park equipment | No | ||||||||||||||||||||
Car park CCTV | No | ||||||||||||||||||||
Parking charges |
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Refreshment Facilities | No |
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ATM Machine | No |
Shops | No |
Currency Exchange | No |
Pay Phones | Yes |
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Public Wi-Fi | Available |
Bicycle Storage | |
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Spaces | 24 Car park |
Type of Storage | Racks, |
Sheltered | No |
CCTV | No |
Bicycle Hire | |
Cycle Hire Information | There are no cycle hire facilities at this station |
Woodthorpe Road - London Transport bus stops |
Information to plan your onward journey is available in a printable format here |
Arriving from | Train | Arrival Time | Platform | Status |
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from Windsor & Eton Riverside | South Western Railway | 13:36 | 1 | On time |
from London Waterloo | South Western Railway | 13:38 | 2 | 13:40 |
from Windsor & Eton Riverside | South Western Railway | 13:41 | 1 | On time |
from London Waterloo | South Western Railway | 13:42 | 2 | On time |
from Windsor & Eton Riverside | South Western Railway | 14:06 | 1 | On time |
from London Waterloo | South Western Railway | 14:08 | 2 | On time |
from Windsor & Eton Riverside | South Western Railway | 14:11 | 1 | On time |
from London Waterloo | South Western Railway | 14:12 | 2 | On time |
from Windsor & Eton Riverside | South Western Railway | 14:36 | 1 | On time |
from London Waterloo | South Western Railway | 14:38 | 2 | On time |
Going to | Train | Departure Time | Platform | Status |
---|---|---|---|---|
to London Waterloo | South Western Railway | 13:36 | 1 | On time |
to Windsor & Eton Riverside | South Western Railway | 13:38 | 2 | 13:41 |
to London Waterloo | South Western Railway | 13:41 | 1 | On time |
to Windsor & Eton Riverside | South Western Railway | 13:42 | 2 | On time |
to London Waterloo | South Western Railway | 14:06 | 1 | On time |
to Windsor & Eton Riverside | South Western Railway | 14:08 | 2 | On time |
to London Waterloo | South Western Railway | 14:11 | 1 | On time |
to Windsor & Eton Riverside | South Western Railway | 14:12 | 2 | On time |
to London Waterloo | South Western Railway | 14:36 | 1 | On time |
to Windsor & Eton Riverside | South Western Railway | 14:38 | 2 | On time |